Sr. Manager, Samsung Care – Retail Service Support

Samsung
Plano
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6-8 yearsEducation: bachelorsSkills: ["Stakeholder management","Issue mitigation","Communication","Project leadership"]

Lead planning and execution of Samsung Care activities across consumer electronics retail channels. Serve as the main hub for retailer engagement and escalations, manage retailer Care projects, and coordinate repair support with service providers and internal teams. Drive issue mitigation by tracking and reporting escalations to senior leadership, manage data and KPIs, review Care-related contracts, and act as the voice of Care to align Sales/Pro and other departments.

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FursaFursa
Samsung
Samsung
10 hours ago

Sr. Manager, Samsung Care – Retail Service Support

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead planning and execution of Samsung Care activities across consumer electronics retail channels. Serve as the main hub for retailer engagement and escalations, manage retailer Care projects, and coordinate repair support with service providers and internal teams. Drive issue mitigation by tracking and reporting escalations to senior leadership, manage data and KPIs, review Care-related contracts, and act as the voice of Care to align Sales/Pro and other departments.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Plan and execute Care activities for consumer electronics retail channels.
  • •Manage retailer engagement and act as a primary contact for retailer corporate teams, handling requests and directing internal inquiries.
  • •Run the communication hub for Care updates and manage retailer Care projects and escalations.
  • •Coordinate with service providers and internal teams to resolve, track, categorize, and report escalations to VP Sales and the sales team.
  • •Maintain Care-related data and KPIs, review contracts for new business, and support repairs and store initiatives.

Pay and Benefits

Perks:MedicalDentalVisionLife Insurance401kPaid LeaveTuition Assistance

Key Requirements

  • •Bachelor’s degree with 8 years of experience or Master’s/PhD with 6 years of experience.
  • •Experience in retail account management, preferably Sales or Customer Care at a manufacturer.
  • •Experience using Customer Relationship Management systems.
  • •Experience developing business justifications and reporting/presenting to senior leadership (VP/SVP).
  • •Knowledge of industry and market trends.
Experience:6-8 years
Education:Bachelor's
Skills:Stakeholder managementIssue mitigationCommunicationProject leadership
Tech Stack:Customer Relationship Management (CRM)

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn