Cloud Support Engineer, AI/ML (Night Shift)

Snowflake
Pune
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Attention to detail","Problem-solving","Customer focus","Initiative"]

Provide expert technical support to customers and partners using Snowflake’s Cortex and ML stack, investigating complex issues across connectors, databases, and internal tools. Troubleshoot programmability problems involving Python, ML libraries, and enterprise LLM use cases, and support DevOps/Kubernetes-related scenarios. Deliver timely resolutions aligned to SLAs, document known solutions, and surface well-documented bugs and feature requests to product and engineering teams while participating in night/weekend pager duty rotations.

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Snowflake
Snowflake
1 day ago

Cloud Support Engineer, AI/ML (Night Shift)

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Last checked: 44 minutes agoStatus: Live

Job Summary

Provide expert technical support to customers and partners using Snowflake’s Cortex and ML stack, investigating complex issues across connectors, databases, and internal tools. Troubleshoot programmability problems involving Python, ML libraries, and enterprise LLM use cases, and support DevOps/Kubernetes-related scenarios. Deliver timely resolutions aligned to SLAs, document known solutions, and surface well-documented bugs and feature requests to product and engineering teams while participating in night/weekend pager duty rotations.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Drive technical solutions to complex problems by providing in-depth analysis and guidance to customers and partners via email, web, and phone
  • •Investigate and troubleshoot issues using Snowflake, connectors, third-party partner software, and internal tools
  • •Troubleshoot customer use cases built on Snowflake’s Cortex and ML stack, including Python runtimes and relevant ML libraries
  • •Investigate, evaluate, and compare large language models to help customers get maximum value from Snowflake’s AI capabilities
  • •Document known solutions and report well-documented bugs and feature requests while partnering with engineering teams to prioritize and resolve customer needs

Key Requirements

  • •2+ years of experience in a technical support environment or a similar technical, customer-facing role
  • •Bachelor's or Master's degree in Computer Science or a related discipline, or equivalent practical experience
  • •Excellent written and verbal communication skills in English, with strong attention to detail
  • •In-depth knowledge of at least one major cloud provider's ecosystem
  • •Working knowledge of Python and relevant ML libraries, plus an intermediate understanding of LLMs and their enterprise applications
Experience:2+ yearsAI/MLData engineeringML operationsCustomer supportCloud computing
Education:Bachelor's in Computer Science or related discipline
Skills:CommunicationAttention to detailProblem-solvingCustomer focusInitiative
Languages:English
Tech Stack:PythonCortexLLMsML librariesKubernetesGitGitHubGitLabRESTful APIsWeb servicesMLOpsPandasNumPyScikit-learnXGBoostLightGBMPyTorchTensorFlowKerasJupyter Notebooks

Company Brief

Snowflake
Provides a cloud-native data platform for data warehousing, data engineering, data science, and analytics, enabling organizations to store, process, and share large-scale data across multiple cloud providers with elastic scalability and performance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bozeman, United States
Founded: 2012
WebsiteLinkedIn