Senior Technical Customer Support Engineer - LATAM

ClickHouse
Latin America
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Teamwork","Empathy","Problem-solving","Self-driven"]

Join ClickHouse’s global Support Engineering team as a customer-facing technical support engineer for LATAM and coverage across the Americas, EMEA, and APJ. Triage and resolve tickets while supporting users and prospects via cases, chat, Slack, community, and video meetings. Develop solutions for ClickHouse Cloud and open-source, mentor others, partner with engineering and GTM on technical POCs, and continuously improve Support processes and documentation.

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FursaFursa
ClickHouse
ClickHouse
2 weeks ago

Senior Technical Customer Support Engineer - LATAM

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Last checked: 5 hours agoStatus: Live

Job Summary

Join ClickHouse’s global Support Engineering team as a customer-facing technical support engineer for LATAM and coverage across the Americas, EMEA, and APJ. Triage and resolve tickets while supporting users and prospects via cases, chat, Slack, community, and video meetings. Develop solutions for ClickHouse Cloud and open-source, mentor others, partner with engineering and GTM on technical POCs, and continuously improve Support processes and documentation.
Location: Latin America
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support and guide users, customers, and prospects via tickets, chat, Slack, community, and meetings
  • •Deliver technical guidance and first-line customer service within SLAs across support channels including email, Slack, chat, and phone
  • •Develop solutions based on ClickHouse Cloud and ClickHouse open-source, and share them through documentation, knowledge base, blogs, meetups, webinars, and training
  • •Collaborate with Support Engineering, Engineering, Go to Market, and Product Management to define functionality required by users and customers
  • •Mentor and train colleagues and share knowledge with users, customers, and partners

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquityHome OfficeFlexible Time

Key Requirements

  • •Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, including SQL databases, OLAP, cloud-native SaaS, or distributed systems
  • •Experience in technical roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer
  • •Availability to deliver high-quality 24x7 support in a global, distributed environment
  • •Strong communication skills and ability to work fully remote with reliable connectivity
  • •A mindset of teamwork, empathy, and solving challenging problems with a strong customer focus
Experience:Cloud-native SaaSDistributed systemsOpen sourceSQL databasesOLAP
Skills:CommunicationTeamworkEmpathyProblem-solvingSelf-driven
Tech Stack:ClickHouseClickHouse CloudSQLOLAPCloud-native SaaSDistributed systemsAzureGCPAWSKafkaKinesisSparkRabbitMQSlack

Company Brief

ClickHouse
Develops ClickHouse, a high-performance open-source columnar database for real-time analytics, enabling fast querying and processing of large volumes of data for analytics, monitoring, and business intelligence workloads.
Industry: Data Infrastructure
Headquarters: Menlo Park, United States
Founded: 2016
WebsiteLinkedIn