Guest Relation Agent- Anantara Convento di Amalfi Grand Hotel

Minor International
Italy
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Communication","Customer service","Problem-solving","Attention to detail","Teamwork"]

The Guest Relation Agent delivers an exceptional, personalized guest experience in a luxury hotel setting, greeting arrivals, guiding check-ins/outs, advising on services and local attractions, and coordinating with departments to fulfill guest requests while addressing issues promptly. The role focuses on VIP and repeat guests, ensuring high satisfaction and collaborating with Front Office during peak periods.

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Minor International
Minor International
1 year ago

Guest Relation Agent- Anantara Convento di Amalfi Grand Hotel

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

The Guest Relation Agent delivers an exceptional, personalized guest experience in a luxury hotel setting, greeting arrivals, guiding check-ins/outs, advising on services and local attractions, and coordinating with departments to fulfill guest requests while addressing issues promptly. The role focuses on VIP and repeat guests, ensuring high satisfaction and collaborating with Front Office during peak periods.
Location: Italy
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Welcome guests upon arrival, ensuring they feel valued and comfortable.
  • •Manage check-ins and check-outs with courtesy, accuracy, and efficiency.
  • •Provide detailed information about hotel services, local activities, and attractions.
  • •Listen to and anticipate guest needs, delivering tailored solutions promptly.
  • •Coordinate with other departments (Housekeeping, F&B, Spa, etc.) to ensure all guest requests are fulfilled.

Pay and Benefits

Perks:Travel AllowanceExclusive DiscountsFree ParkingMeal AllowanceUniforms

Key Requirements

  • •Previous experience in a similar role, preferably in luxury hospitality.
  • •Excellent communication skills in English and Italian; additional languages are a plus.
  • •Strong guest-focused approach, attention to detail, and problem-solving skills.
  • •Professional appearance and demeanor.
  • •Ability to work both independently and as part of a team, maintaining a positive attitude at all times.
Experience:Hospitality
Skills:CommunicationCustomer serviceProblem-solvingAttention to detailTeamwork
Languages:ItalianEnglish

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn