IT Service Delivery Analyst

Qureos
United Arab Emirates
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsSkills: ["Communication","Customer service","Detail-oriented","Ability to manage multiple priorities"]

Deliver reliable first-line IT support while maintaining a stable, secure infrastructure. Triage and resolve hardware, software, and network issues, troubleshoot Windows and common services, and manage service requests through ITIL-aligned ITSM processes. Keep IT asset records accurate, support onboarding and user adoption, collaborate on recurring issue fixes, and continuously upskill to stay current with evolving technologies.

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FursaFursa
Qureos
Qureos
3 months ago

IT Service Delivery Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Deliver reliable first-line IT support while maintaining a stable, secure infrastructure. Triage and resolve hardware, software, and network issues, troubleshoot Windows and common services, and manage service requests through ITIL-aligned ITSM processes. Keep IT asset records accurate, support onboarding and user adoption, collaborate on recurring issue fixes, and continuously upskill to stay current with evolving technologies.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Provide first-line support for hardware, software, and network issues including laptops, desktops, mobile phones, printers, and peripherals.
  • •Troubleshoot and resolve issues related to Windows OS, MS Office, DNS, DHCP, and TCP/IP.
  • •Manage and fulfill service requests using ITIL-aligned service management processes.
  • •Maintain accurate IT asset records and documentation.
  • •Collaborate with internal teams to identify recurring issues and implement lasting fixes.

Key Requirements

  • •Minimum 7 years of experience in IT support or service delivery.
  • •Strong working knowledge of Windows environments, MS Office, and core networking protocols.
  • •Experience with ITSM frameworks and tools, with ITIL certification or practice knowledge required.
  • •Relevant certifications such as CCNA, MCP, MCSA, MCITP, or MCSE are highly preferred.
  • •UAE work experience is essential.
Experience:IT supportService delivery
Education:
Skills:CommunicationCustomer serviceDetail-orientedAbility to manage multiple priorities
Certifications:CCNAMCPMCSAMCITPMCSEITIL
Languages:Arabic
Tech Stack:WindowsMS OfficeDNSDHCPTCP/IPITILITSMCCNAMCPMCSAMCITPMCSE

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn