Client Success Associate (100% Remote)

Vori Health
Nashville
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Organizational skills","Time-management","Attention to detail","Proactive problem-solving","Cross-functional collaboration","Communication","Follow-through"]

Manage a portfolio of client accounts and deliver a consistent, high-quality experience throughout the client lifecycle. Build and maintain stakeholder relationships, monitor engagement and account health, and proactively address risks. Serve as a reliable resource for questions and support needs, prepare performance reports, and support renewals by demonstrating value. Collaborate cross-functionally with Sales, Marketing, Clinical, Operations, Product, and Implementation teams.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Vori Health
Vori Health
4 days ago

Client Success Associate (100% Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Manage a portfolio of client accounts and deliver a consistent, high-quality experience throughout the client lifecycle. Build and maintain stakeholder relationships, monitor engagement and account health, and proactively address risks. Serve as a reliable resource for questions and support needs, prepare performance reports, and support renewals by demonstrating value. Collaborate cross-functionally with Sales, Marketing, Clinical, Operations, Product, and Implementation teams.
Location: Nashville
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage day-to-day relationships for an assigned client portfolio, building and maintaining professional stakeholder relationships.
  • •Maintain regular communication through meetings, reporting, and ongoing outreach; serve as a reliable resource for questions and support needs.
  • •Monitor client engagement, utilization, satisfaction, and account health; proactively identify risks and help address them before they impact the client experience.
  • •Prepare and deliver client performance reports, business updates, and presentations; support client renewal activities by demonstrating value and ensuring needs are addressed.
  • •Track and coordinate client requests for timely responses and resolution; maintain accurate client records and account documentation.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityRemote WorkPaid ParentalLearning Budget

Key Requirements

  • •2+ years of experience in client success, customer success, account management, healthcare services, employee benefits, or a related field.
  • •Demonstrated ability to manage client relationships and deliver a high-quality customer experience.
  • •Strong written and verbal communication and presentation skills for interacting with stakeholders professionally.
  • •Experience managing multiple projects, deadlines, and competing priorities.
  • •Experience using CRM systems, reporting tools, and business applications.
Experience:2+ yearsHealthcare
Skills:Organizational skillsTime-managementAttention to detailProactive problem-solvingCross-functional collaborationCommunicationFollow-through
Tech Stack:CRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Vori Health
Provides virtual musculoskeletal care, combining orthopedic, physical therapy, and pain management services. The company helps patients access coordinated treatment for back, neck, joint, and muscle conditions through a digital-first care model.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Nashville, United States
Founded: 2020
WebsiteLinkedIn