Team Lead, Market Operations - Milwaukee (Oak Creek), WI

Carvana
Milwaukee
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Problem-solving","Analytical thinking","Training"]

Lead daily operations for a local Carvana market hub, ensuring strong employee morale and an excellent customer experience. You’ll interview, onboard, and train Customer Advocates, provide performance feedback and goal-setting, and recognize accomplishments. Monitor regular reports for upper management, address complex customer-facing issues, and actively support the team with on-the-ground work in a fast-paced environment.

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Carvana
Carvana
16 hours ago

Team Lead, Market Operations - Milwaukee (Oak Creek), WI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead daily operations for a local Carvana market hub, ensuring strong employee morale and an excellent customer experience. You’ll interview, onboard, and train Customer Advocates, provide performance feedback and goal-setting, and recognize accomplishments. Monitor regular reports for upper management, address complex customer-facing issues, and actively support the team with on-the-ground work in a fast-paced environment.
Location: Milwaukee
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, covering market launch, operations, logistics, consumer branding, team engagement, and ongoing market success.
  • •Help interview, select, onboard, and train Customer Advocates, and provide the tools, resources, and guidance they need to succeed.
  • •Actively develop the team through feedback, performance check-ins, and goal-setting to improve performance and skills.
  • •Generate and monitor regular reports and present results to upper management.
  • •Serve as the go-to expert for complex, sensitive, customer-facing issues and jump in to support day-to-day operations.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • •Excellent interpersonal and leadership skills, with the ability to diagnose and solve problems while maintaining focus on customer experience.
Experience:5+ years
Education:Bachelor's
Skills:LeadershipInterpersonal skillsProblem-solvingAnalytical thinkingTraining
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn