Customer Success Platform Area TAM Leader (Splunk)

Cisco
United States
Workplace: RemoteFull timeUSD 164,600 - 208,900 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Customer-focused","Problem-solving","Partnership building","Self-motivated","Strategic consulting"]

Drive customer value by serving as a Splunk expert for an assigned customer success area, guiding account teams and customers on optimal Platform usage. Partner with Sales and Customer Success roles to support value realization, onboarding, and adoption initiatives. Lead internal projects (e.g., VRP and AI initiatives), assess account health signals ahead of renewals, and deliver strategic, case-based technical consulting and enablement workshops up to 90 days.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cisco
Cisco
1 day ago

Customer Success Platform Area TAM Leader (Splunk)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Drive customer value by serving as a Splunk expert for an assigned customer success area, guiding account teams and customers on optimal Platform usage. Partner with Sales and Customer Success roles to support value realization, onboarding, and adoption initiatives. Lead internal projects (e.g., VRP and AI initiatives), assess account health signals ahead of renewals, and deliver strategic, case-based technical consulting and enablement workshops up to 90 days.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as a Splunk expert to guide account teams and customers on how to best use the Splunk Platform.
  • •Support Area aligned customers with value realization activities including onboarding and enablement workshops and achieving onboarding milestones.
  • •Proactively engage technical success and customer success leaders to review account health, including telemetry risk signals and accounts nearing renewal.
  • •Lead internal projects to evolve the business, including VRP and AI initiatives, and contribute to practice KPIs through improvements to process and collateral.
  • •Deliver strategic, case-based technical consulting (up to 90 days), including research to solve complex technical problems and gain agreement on proposed solution value.

Pay and Benefits

Salary: USD 164,600 - 208,900 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kParental LeaveDisability CoverageLife InsurancePaid LeavePaid Sick

Key Requirements

  • •5+ years of proven experience administering and using Splunk Core (Enterprise/Cloud).
  • •Strong Splunk architecture, data onboarding, and Splunk Core product feature experience.
  • •Strong SPL (Search Processing Language) skills.
  • •Solid experience in technical consulting or big-data analytics.
  • •Splunk Architect certification.
Experience:5+ yearsBig-data analytics
Skills:Customer-focusedProblem-solvingPartnership buildingSelf-motivatedStrategic consulting
Certifications:Splunk Architect certificationSpunk Core Consultant Certification
Tech Stack:SplunkSplunk CoreSPLEnterpriseCloudBashJavaPython.NETDatabasesSplunk CloudAI

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor