SAP Key User

DP World
Czech Republic
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Problem-solving","Communication","Stakeholder management","Relationship building"]

Support day-to-day SAP and IT operations across the Ostrava/Mošnov site by providing first-line assistance, coordinating third-party support, and resolving daily support tickets. Handle desktop support (installation, configuration, troubleshooting), maintain accurate production system data for BI dashboards and local applications, and keep asset records up to date in the CMDB. Create user documentation, run IT/SAP training sessions, and collaborate closely with IT, operations, and external stakeholders.

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FursaFursa
DP World
DP World
2 days ago

SAP Key User

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Support day-to-day SAP and IT operations across the Ostrava/Mošnov site by providing first-line assistance, coordinating third-party support, and resolving daily support tickets. Handle desktop support (installation, configuration, troubleshooting), maintain accurate production system data for BI dashboards and local applications, and keep asset records up to date in the CMDB. Create user documentation, run IT/SAP training sessions, and collaborate closely with IT, operations, and external stakeholders.
Location: Czech Republic
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide 1st-line support for IT hardware and SAP-related issues across the site, coordinating with 3rd-party support as needed.
  • •Deliver desktop application support, including installation, configuration, and troubleshooting.
  • •Maintain, configure, and ensure accuracy of production system data supporting inputs/outputs for BI tools, dashboards, and local applications.
  • •Manage and resolve IT support tickets daily with internal teams and external customer support teams.
  • •Maintain asset records in the site inventory/central CMDB and create/update user documentation, including knowledge base articles and user guides.

Key Requirements

  • •Strong understanding of IT fundamentals supported by relevant education or equivalent experience.
  • •Solid knowledge of common desktop applications (e.g., MS Office) and operating systems.
  • •Hands-on experience with desktop/laptop hardware support (break/fix, drivers, troubleshooting).
  • •Good understanding of Windows OS platforms (Windows 7/10/11) and basic enterprise administration.
  • •Previous exposure to ERP/MRP/WMS systems; SAP experience is a strong advantage.
Skills:Problem-solvingCommunicationStakeholder managementRelationship building
Languages:EnglishCzech
Tech Stack:SAPMS OfficeWindows 7Windows 10Windows 11BI toolsDashboardsCMDBERPMRPWMSDesktop supportAsset management

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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