Client Service Advisor - Merchant Services

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: associatesSkills: ["Analytical and problem-solving","Communication","Interpersonal skills","Prioritization","Relationship building"]

Handle complex merchant servicing escalations to ensure an optimal, consistent client experience, including welcome support for newly onboarded relationships and ongoing service for existing accounts. Advise merchants on chargebacks, billing, funding investigations, and processing/interchange qualification issues. Provide expert support for POS terminals, gateways, and VARs, using payments knowledge to review statements, fees, and account maintenance while supporting PCI compliance discussions and revenue retention goals.

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Huntington Bancshares
Huntington Bancshares
1 day ago

Client Service Advisor - Merchant Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Handle complex merchant servicing escalations to ensure an optimal, consistent client experience, including welcome support for newly onboarded relationships and ongoing service for existing accounts. Advise merchants on chargebacks, billing, funding investigations, and processing/interchange qualification issues. Provide expert support for POS terminals, gateways, and VARs, using payments knowledge to review statements, fees, and account maintenance while supporting PCI compliance discussions and revenue retention goals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Resolve complex client servicing escalations and ensure consistent client experience across workflow avenues.
  • •Identify processing and interchange qualification issues and advise merchants on chargebacks, billing, and funding investigations.
  • •Provide expert support for point of service (POS) terminal products, gateways, and value-added resellers (VARs).
  • •Review statements and fees, reprice accounts, perform account maintenance, and assist with payments and PCI compliance conversations.
  • •Partner with internal sales/operations and third-party service providers to support onboarding, activation, revenue retention, and delivery of program expectations.

Pay and Benefits

Perks:Health InsuranceWellness StipendLife InsuranceDisability InsuranceRetirement SavingsPaid Leave

Key Requirements

  • •Associate’s Degree.
  • •Minimum 5 years of experience in merchant services or a related industry.
  • •Thorough knowledge of software programs including Word and Excel; ability to quickly learn additional systems/software.
  • •Strong analytical and problem-solving skills.
  • •Excellent communication and interpersonal skills.
Experience:5+ yearsMerchant servicesPaymentsPCI compliance
Education:Associate's
Skills:Analytical and problem-solvingCommunicationInterpersonal skillsPrioritizationRelationship building
Tech Stack:WordExcelSalesforcePCI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn