Customer Support - Inside Sales

Openlane
Philippines
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Lead qualification","Objection handling","Time management"]

Drive customer acquisition and engagement by performing outbound calls and follow-ups to qualify leads for registration on the used-vehicle digital marketplace. Educate prospects on product features and benefits, support customers through the registration process, and route account setup to the right Onboarding Account Executive. Manage lead status and sales activity in the CRM, collaborate with registration/support teams to improve conversion rates, and provide backup customer support for registration and platform inquiries.

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FursaFursa
Openlane
Openlane
2 days ago

Customer Support - Inside Sales

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Drive customer acquisition and engagement by performing outbound calls and follow-ups to qualify leads for registration on the used-vehicle digital marketplace. Educate prospects on product features and benefits, support customers through the registration process, and route account setup to the right Onboarding Account Executive. Manage lead status and sales activity in the CRM, collaborate with registration/support teams to improve conversion rates, and provide backup customer support for registration and platform inquiries.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Conduct outbound sales calls to introduce the platform and generate interest.
  • •Identify and qualify leads based on customer needs, eligibility, and readiness to register or apply.
  • •Follow up with prospects via phone calls, email, and SMS to support registration completion and engagement.
  • •Provide onboarding and registration guidance, and coordinate with the appropriate Onboarding Account Executive for account setup.
  • •Maintain accurate CRM records, track lead status and conversions, and provide backup customer support as needed.

Pay and Benefits

Perks:SssHealth InsurancePag-ibigHmo13th-month PayPaid Leave

Key Requirements

  • •At least 5 years of combined sales experience (preferably outbound) and customer service experience.
  • •Previous experience in automotive sales, particularly in the used car market, is preferred.
  • •A college diploma or equivalent experience is required; additional sales/marketing training is a plus.
  • •Proven track record of meeting or exceeding sales targets and ability to work in a fast-paced sales environment.
  • •Strong communication and interpersonal skills, including prospect qualification and objection handling.
Experience:5+ yearsAutomotive salesUsed car market
Education:Bachelor's
Skills:CommunicationInterpersonal skillsLead qualificationObjection handlingTime management
Tech Stack:SalesforceFive9ZoomCRM

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn