Delivery Hero

2 months ago

Strategic Account Manager Groceries - Serbia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Strategic Account Manager for Q-Commerce Serbia who will own and grow Glovo's partner relationships with top grocers, drive revenue through promotions and menu performance, analyze KPIs, onboard new partners, and translate partner feedback into improvements in product, marketing and operations. You will report to the Head of Q-commerce and collaborate across teams to hit monthly and quarterly targets in a hybrid Belgrade-based role.

Location: Belgrade

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build and maintain relationships with Top Glovo’s Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)
•Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance
•Be responsible for our partners business performance, analyze their main KPIs and ensure growth
•Prepare reports and dashboards to present to partners / use as source of operational improvements
•Get feedback from our partners and translate it into product, marketing and operations improvement

Pay and Benefits

Perks:Health InsuranceMeal BenefitGym MembershipRemote WorkPaternity Leave

Key Requirements

•Minimum 4 years of total experience in Account Management or Business Consultancy.
•Knowledge of the Retail & Grocery industry is a significant plus.
•Proactive, organized, and obsessed with detail and accuracy.
•Sets ambitious goals and achieves business results, acts quickly, decisively and effectively. Sets priorities, analyses how to manage diverse tasks and how the choice of tasks affects productivity. Assess risks and changes direction when needed.
•Fluent in Serbian and English; computer literate with Google Docs, MS Office and Salesforce.

Experience:4+ yearsRetailGroceryQ-CommerceSerbiaDelivery

Skills:CommunicationNegotiationStakeholder managementProblem solvingAnalysis

Languages:EnglishSerbian

Tech Stack:SalesforceGoogle DocsMS Office

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

2 months ago

Strategic Account Manager Groceries - Serbia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Belgrade

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build and maintain relationships with Top Glovo’s Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)
•Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance
•Be responsible for our partners business performance, analyze their main KPIs and ensure growth
•Prepare reports and dashboards to present to partners / use as source of operational improvements
•Get feedback from our partners and translate it into product, marketing and operations improvement

Pay and Benefits

Perks:Health InsuranceMeal BenefitGym MembershipRemote WorkPaternity Leave

Key Requirements

•Minimum 4 years of total experience in Account Management or Business Consultancy.
•Knowledge of the Retail & Grocery industry is a significant plus.
•Proactive, organized, and obsessed with detail and accuracy.
•Sets ambitious goals and achieves business results, acts quickly, decisively and effectively. Sets priorities, analyses how to manage diverse tasks and how the choice of tasks affects productivity. Assess risks and changes direction when needed.
•Fluent in Serbian and English; computer literate with Google Docs, MS Office and Salesforce.

Experience:4+ yearsRetailGroceryQ-CommerceSerbiaDelivery

Skills:CommunicationNegotiationStakeholder managementProblem solvingAnalysis

Languages:EnglishSerbian

Tech Stack:SalesforceGoogle DocsMS Office

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor