NTT

1 month ago

Helpdesk Senior Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users for devices, applications, and processes. Record, update, and escalate support issues, and support end-user onboarding. Coordinate with internal IT teams on testing, integration, and maintenance, and evaluate new IT tools. Continuously improve processes and technology while working rotational 24/7 shifts and collaborating with a diverse global team.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide exceptional IT Service Desk support, guidance, and training to end-users.
•Record, update, and escalate support issues to the next level promptly.
•Support all IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Identify opportunities to improve processes and technology and learn other IT business areas.

Key Requirements

•Provide exceptional IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues promptly to the next level.
•Support end-user IT onboarding activities.
•Strong troubleshooting skills for bug-finding and resolution.
•Excellent English written and verbal communication skills with customer service mindset and teamwork.

Skills:Customer serviceCommunicationTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT