Customer Experience Concierge Centurion Lounge - MIA

American Express
Miami
Workplace: OnsiteFull timeUSD 20 - 25.25 hourlyFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Customer focus","Problem-solving","Professionalism","Teamwork"]

Deliver superior service to American Express Card Members at the Centurion Lounge in Miami Airport. Welcome members, take end-to-end ownership of the customer experience, and resolve issues with a customer-first mindset. Provide concierge, lifestyle recommendations, and travel consultation with minimal reservation assistance, working closely with lounge partners in a fast-paced environment and supporting lounge hours from early morning to late evening.

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FursaFursa
American Express
American Express
1 month ago

Customer Experience Concierge Centurion Lounge - MIA

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver superior service to American Express Card Members at the Centurion Lounge in Miami Airport. Welcome members, take end-to-end ownership of the customer experience, and resolve issues with a customer-first mindset. Provide concierge, lifestyle recommendations, and travel consultation with minimal reservation assistance, working closely with lounge partners in a fast-paced environment and supporting lounge hours from early morning to late evening.
Location: Miami
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Welcome Card Members upon arrival at reception and provide access to the lounge.
  • •Take ownership of the customer’s experience from beginning to end.
  • •Resolve customer issues or concerns in creative ways to build brand loyalty.
  • •Provide concierge and lifestyle recommendations.
  • •Provide travel consultation and minimal reservation assistance while partnering with food and beverage lounge partners.

Pay and Benefits

Salary: USD 20 - 25.25 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability Benefits401kPaid Leave

Key Requirements

  • •Minimum of 1-year recent experience servicing premium customers.
  • •Airline, lounge, or travel industry experience is preferred (travel reservation experience is a plus).
  • •Exceptional communication skills and the ability to delight customers in every interaction.
  • •Ability to listen to customer needs and make confident recommendations to drive satisfaction.
  • •Flexible for shifts including nights, weekends, and holidays; must be resourceful and able to use the internet and multiple technology platforms.
Experience:1+ yearsHospitalityTravelCustomer serviceAirline
Skills:CommunicationCustomer focusProblem-solvingProfessionalismTeamwork
Tech Stack:InternetTechnology platforms

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn