TikTok Shop - Account Manager, Lifestyle (Thailand)

TikTok
Bangkok
Full timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Negotiation","Attention to detail","Problem-solving","Teamwork"]

Drive growth for TikTok Shop merchants in the Lifestyle category by incubating and acquiring principal sellers, building long-term merchant relationships, and negotiating deals based on campaign or seasonality. Identify and develop new partnership opportunities, maintain high service quality, and improve key metrics such as cancellation/return rates and shipping performance to raise conversion and customer satisfaction. Collaborate within Commerce ops to support a better e-commerce experience.

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FursaFursa
TikTok
TikTok
1 day ago

TikTok Shop - Account Manager, Lifestyle (Thailand)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Drive growth for TikTok Shop merchants in the Lifestyle category by incubating and acquiring principal sellers, building long-term merchant relationships, and negotiating deals based on campaign or seasonality. Identify and develop new partnership opportunities, maintain high service quality, and improve key metrics such as cancellation/return rates and shipping performance to raise conversion and customer satisfaction. Collaborate within Commerce ops to support a better e-commerce experience.
Location: Bangkok
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Acquire and incubate principal merchants that contribute significant GMV.
  • •Build and maintain merchant relationships; negotiate and secure deals based on campaign or seasonality.
  • •Discover and develop new collaborative opportunities aligned to merchants’ short- and long-term development plans.
  • •Maintain seller service quality (e.g., low cancellation and return rates, shipping performance) to increase conversion.
  • •Deliver best customer experience through strong merchant/seller support.

Key Requirements

  • •Bachelor's degree or above.
  • •2+ years of e-commerce experience, with direct experience in relevant categories preferred.
  • •Excellent interpersonal and negotiation skills.
  • •Strong attention to detail, affinity with numbers, and logic/problem-solving skills.
  • •Proficient in English and Thai.
Experience:2+ yearsE-commerce
Education:Bachelor's
Skills:Interpersonal skillsNegotiationAttention to detailProblem-solvingTeamwork
Languages:EnglishThai
Tech Stack:ExcelPowerPoint

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn