Customer Experience Banker - Tower Blvd Lorain, OH

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Customer service","Relationship management","Communication","Presentation","Sales"]

Serve as a financial concierge for walk-in customers in a branch setting—providing exemplary service, resolving issues, and accurately processing transactions. Proactively identify customer goals and needs, educate customers on consumer deposit products, and recommend appropriate banking products to retain and grow both consumer and business relationships. Follow operational, security, risk, and regulatory policies while using disciplined sales and referral practices to deepen partnerships.

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Huntington Bancshares
Huntington Bancshares
5 hours ago

Customer Experience Banker - Tower Blvd Lorain, OH

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers in a branch setting—providing exemplary service, resolving issues, and accurately processing transactions. Proactively identify customer goals and needs, educate customers on consumer deposit products, and recommend appropriate banking products to retain and grow both consumer and business relationships. Follow operational, security, risk, and regulatory policies while using disciplined sales and referral practices to deepen partnerships.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues effectively.
  • •Educate customers on consumer deposit products.
  • •Proactively identify opportunities to grow customer relationships through a disciplined sales process, follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk, and regulatory policies while balancing daily operations accurately and efficiently.

Key Requirements

  • •High School Diploma or GED with at least 1 year of customer service (or military service) in administration/civil affairs or similar roles, or a Bachelor's Degree.
  • •Be proficient in understanding and educating customers on consumer deposit products.
  • •Use a disciplined sales process, including new customer follow-up and outbound calling, to grow customer relationships.
  • •Educate and refer customers to other bank areas to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.
Experience:1+ years
Education:Bachelor's
Skills:Customer serviceRelationship managementCommunicationPresentationSales
Tech Stack:Mobile servicesOnline banking services

Eligibility

Visa:F-1H-1BO-1TNE-3
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn