Trading Operations Associate - West Coast

Alpaca
North America
Workplace: RemoteFull timeFunction: Capital Markets, Trading & QuantExperience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Client relationship management","Independent work","Priority management"]

Provide enterprise-level support for trading operations, covering order entry, execution, FIX sessions, OMS functionality, and troubleshooting technical issues. Monitor client trading activity for anomalies, stay current on market developments, and communicate clearly around corporate actions. Coordinate with trading desks, IT, and compliance teams to resolve issues efficiently while ensuring regulatory compliance, proactively identifying risks, and gathering client feedback to improve services and tools.

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FursaFursa
Alpaca
Alpaca
4 days ago

Trading Operations Associate - West Coast

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Last checked: 9 hours agoStatus: Live

Job Summary

Provide enterprise-level support for trading operations, covering order entry, execution, FIX sessions, OMS functionality, and troubleshooting technical issues. Monitor client trading activity for anomalies, stay current on market developments, and communicate clearly around corporate actions. Coordinate with trading desks, IT, and compliance teams to resolve issues efficiently while ensuring regulatory compliance, proactively identifying risks, and gathering client feedback to improve services and tools.
Location: North America
Workplace: Remote
Employment Type: Full time
Job Function: Capital Markets, Trading & Quant
Seniority: Mid level

Key Responsibilities

  • •Deliver high-quality customer support to enterprise-level clients via phone, email, and chat.
  • •Investigate and resolve issues related to account management, order entry, processing, execution, FIX sessions, and OMS functionality.
  • •Monitor client accounts and trading activity for anomalies and provide timely alerts and support.
  • •Work with trading desks, operations, IT, and compliance teams to resolve client issues efficiently and communicate outcomes.
  • •Ensure trading activities comply with regulatory requirements, proactively identify risks, and gather client feedback to improve services and tools.

Pay and Benefits

Perks:EquityHealth InsuranceHome Office

Key Requirements

  • •Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
  • •2–3 years of experience in brokerage operations, trading, or a related field.
  • •Proven customer support, relationship management, and trading services experience.
  • •Demonstrated experience with trading platforms, equities trading, and familiarity with FIX protocol; options experience is a plus.
  • •Must either possess FINRA Series 7 and 63 (or a local equivalent) with willingness to obtain it in the first 6 months, plus strong communication skills.
Experience:2-3 yearsBrokerageTradingEnterprise support
Education:Bachelor's
Skills:CommunicationInterpersonal skillsClient relationship managementIndependent workPriority management
Licenses:FINRA Series 7FINRA Series 63
Languages:EnglishFrenchGermanArabic
Tech Stack:FIX protocolOMS

Company Brief

Alpaca
Provides developer-first APIs and brokerage infrastructure for algorithmic and automated stock trading, enabling fintechs and developers to build trading applications with commission-free market access and custody services.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Mateo, United States
Founded: 2015
WebsiteLinkedIn