Client Engagement Executive, Puchong

HSBC
Malaysia
Workplace: OnsiteFull timeFunction: SalesEducation: certificationSkills: ["Interpersonal skills","Communication","Customer engagement","Self-discipline","Accountability"]

Drive customer engagement and acquisition for International Wealth and Personal Banking, supporting the Retail business in line with strategic direction. Plan, execute, and optimize sales activities, including roadshows and events, while strengthening long-term relationships through high-quality after-sales engagement. Ensure timely completion of mandatory training, adhere to HSBC standards and regulations, and protect the bank’s reputation by managing operational risk and reporting breaches as required.

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FursaFursa
HSBC
HSBC
4 days ago

Client Engagement Executive, Puchong

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Last checked: 16 hours agoStatus: Live

Job Summary

Drive customer engagement and acquisition for International Wealth and Personal Banking, supporting the Retail business in line with strategic direction. Plan, execute, and optimize sales activities, including roadshows and events, while strengthening long-term relationships through high-quality after-sales engagement. Ensure timely completion of mandatory training, adhere to HSBC standards and regulations, and protect the bank’s reputation by managing operational risk and reporting breaches as required.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Achieve performance expectations and contribute toward the Retail business aligned to IWPB strategic direction.
  • •Support and engage in roadshows/events, approaching prospect leads to deliver overall sales results.
  • •Plan, execute, and optimize sales activities in collaboration with managers and team leaders for customer acquisition.
  • •Champion HSBC branded customer experience and provide quality after-sales engagement to strengthen long-term relationships.
  • •Ensure 100% completion of mandatory training on time and adhere to regulations, standards, policies, and operational risk requirements.

Key Requirements

  • •Min Diploma in any field or equivalent sales experience.
  • •Strong interpersonal and communication skills to engage customers effectively.
  • •Proven ability to work under pressure and meet sales KPIs in a fast-paced environment.
  • •Demonstrated experience acquiring affluent customers with knowledge of Cards, Loan, and Borrowing products.
  • •Multilingual ability (English, Bahasa Malaysia and/or Mandarin) to cater to diverse customer segments.
Education:Certification / Diploma
Skills:Interpersonal skillsCommunicationCustomer engagementSelf-disciplineAccountability
Languages:EnglishBahasa MalaysiaMandarin

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn