Trend Micro

1 month ago

Customer Success Technical Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Strategic post-sales cybersecurity advisor responsible for managing assigned customer accounts, optimizing the TrendAI platform deployment, and driving adoption, value realization, and renewal outcomes through close collaboration with Sales and security leaders (CISOs, SOC, security architects). Focus on improving security posture, guiding architecture, and ensuring measurable ROI for enterprise customers.

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the primary post-sales owner for assigned customer accounts and lead ongoing engagement to align with security and business priorities.
•Lead onboarding and adoption planning, success planning, executive business reviews, adoption/usage monitoring, and renewal support for customers.
•Act as a trusted cybersecurity advisor, providing guidance on security architecture, threat detection strategies, and operational best practices.
•Drive adoption and optimization of TrendAI capabilities (XDR, Endpoint protection, Cloud security, Identity protection, AI-driven threat detection) and track ROI.
•Identify customer challenges, evolving risks, and security gaps; collaborate with Sales to propose solutions and expand the TrendAI footprint.

Key Requirements

•7+ years of experience in cybersecurity roles such as security architect, security consultant, security engineer, technical account manager, or technical advisor.
•Strong understanding of cybersecurity domains including endpoint security, XDR/SOC operations, cloud security, identity security, and network security architecture.
•Experience working directly with enterprise security teams and CISOs.
•Strong customer engagement and relationship management skills.
•Ability to communicate effectively with both technical and executive stakeholders.

Experience:7+ yearsCybersecurityEnterprise securityCISOs

Skills:CommunicationRelationship managementPresentationProblem-solvingCustomer focus

Certifications:CISSPCISMCCSPGIAC

Languages:English

Tech Stack:XDREndpoint protectionCloud securityIdentity protectionAI-driven threat detection

Company Brief

Trend Micro

Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn

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Trend Micro

1 month ago

Customer Success Technical Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the primary post-sales owner for assigned customer accounts and lead ongoing engagement to align with security and business priorities.
•Lead onboarding and adoption planning, success planning, executive business reviews, adoption/usage monitoring, and renewal support for customers.
•Act as a trusted cybersecurity advisor, providing guidance on security architecture, threat detection strategies, and operational best practices.
•Drive adoption and optimization of TrendAI capabilities (XDR, Endpoint protection, Cloud security, Identity protection, AI-driven threat detection) and track ROI.
•Identify customer challenges, evolving risks, and security gaps; collaborate with Sales to propose solutions and expand the TrendAI footprint.

Key Requirements

•7+ years of experience in cybersecurity roles such as security architect, security consultant, security engineer, technical account manager, or technical advisor.
•Strong understanding of cybersecurity domains including endpoint security, XDR/SOC operations, cloud security, identity security, and network security architecture.
•Experience working directly with enterprise security teams and CISOs.
•Strong customer engagement and relationship management skills.
•Ability to communicate effectively with both technical and executive stakeholders.

Experience:7+ yearsCybersecurityEnterprise securityCISOs

Skills:CommunicationRelationship managementPresentationProblem-solvingCustomer focus

Certifications:CISSPCISMCCSPGIAC

Languages:English

Tech Stack:XDREndpoint protectionCloud securityIdentity protectionAI-driven threat detection

Company Brief

Trend Micro

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1988

Website LinkedIn