Market Performance Specialist

SiteMinder
Bangkok
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Rapport building","Organization","Time-management","Customer focus"]

Work with customers across APAC as a trusted, highly customer-facing advisor to help them maximize the value of SiteMinder’s hotel commerce platform. Drive product adoption through outbound phone and video conversations, build strong relationships, and provide guidance on performance and revenue expansion. Own your customer pipeline and interactions against SLAs and KPIs, using email for follow-ups while continuously strengthening product knowledge to demonstrate optimization opportunities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
SiteMinder
SiteMinder
3 days ago

Market Performance Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Work with customers across APAC as a trusted, highly customer-facing advisor to help them maximize the value of SiteMinder’s hotel commerce platform. Drive product adoption through outbound phone and video conversations, build strong relationships, and provide guidance on performance and revenue expansion. Own your customer pipeline and interactions against SLAs and KPIs, using email for follow-ups while continuously strengthening product knowledge to demonstrate optimization opportunities.
Location: Bangkok
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as a trusted advisor to customers across APAC, helping them maximize revenue and achieve goals.
  • •Proactively engage customers via outbound phone and video calls to understand needs and drive product adoption.
  • •Develop deep product knowledge to demonstrate how to optimize SiteMinder’s products for each customer.
  • •Identify opportunities to expand customers’ use of SiteMinder products and improve performance.
  • •Manage customer pipeline and interactions in line with SLAs and KPIs, using email for follow-ups.

Pay and Benefits

Perks:EquityParental LeavePaid LeaveLearning Budget

Key Requirements

  • •Passion for sales, customer success, and delivering great customer experiences.
  • •Fluent written and verbal English and Thai, with the ability to communicate confidently with customers in both languages.
  • •Ability to quickly establish rapport over the phone and video, with excellent communication and relationship-building skills.
  • •Experience in a customer-facing role, ideally within hotel industry, SaaS, customer success, account management, or sales.
  • •Strong commercial awareness and interest in helping customers improve their business performance and revenue.
Skills:CommunicationRelationship-buildingRapport buildingOrganizationTime-managementCustomer focus
Languages:EnglishThaiMandarinVietnameseBahasa Indonesia

Company Brief

SiteMinder
Provides a cloud-based platform for hotels and accommodation providers to manage online distribution, bookings, and direct bookings through channel management, booking engines, and integrations with OTAs and property management systems.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Sydney, Australia
Founded: 2006
WebsiteLinkedIn