iwoca

1 month ago

Collections Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Collections Specialist role focused on high-volume arrears cases, client negotiations, and recovery strategies in a fast-paced, customer-focused setting. You’ll use AI tools to improve processes, communicate with clients in German (C1), and collaborate with multiple teams to optimise outcomes for SMEs and iwoca.

Location: Frankfurt

Workplace: Hybrid

Employment Type: Full time

Job Function: Finance & Accounting

Seniority: Entry level

Key Responsibilities

•Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances
•Handling inbound and initiating outbound telephone calls, letters and emails with care, accuracy and customer service
•Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements
•Negotiate, implement and monitor feasible repayment solutions taking into account customer circumstances while balancing the business interests
•Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account

Pay and Benefits

Salary: EUR 36,000 - 46,000 annually

Key Requirements

•Demonstrates curiosity to use and learn more about AI tools and apply them to problems, improving productivity and quality of work.
•German language skills at C1 level to communicate with clients and handle tense situations.
•Nice to have 1 year debt recovery experience, ideally in the commercial/business sector.
•Strong communication, accuracy and confidence in handling various challenges.
•Business acumen with entrepreneurial spirit and enthusiasm for helping SMEs.

Experience:FinanceDebt recoverySMEsCollections

Skills:CommunicationEmpathyNegotiationCustomer serviceProblem-solving

Languages:GermanEnglish

Tech Stack:AI tools

Company Brief

iwoca

iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.

Industry: Lending

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 4.6

Website LinkedIn Glassdoor

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iwoca

1 month ago

Collections Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Frankfurt

Workplace: Hybrid

Employment Type: Full time

Job Function: Finance & Accounting

Seniority: Entry level

Key Responsibilities

•Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances
•Handling inbound and initiating outbound telephone calls, letters and emails with care, accuracy and customer service
•Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements
•Negotiate, implement and monitor feasible repayment solutions taking into account customer circumstances while balancing the business interests
•Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account

Pay and Benefits

Salary: EUR 36,000 - 46,000 annually

Key Requirements

•Demonstrates curiosity to use and learn more about AI tools and apply them to problems, improving productivity and quality of work.
•German language skills at C1 level to communicate with clients and handle tense situations.
•Nice to have 1 year debt recovery experience, ideally in the commercial/business sector.
•Strong communication, accuracy and confidence in handling various challenges.
•Business acumen with entrepreneurial spirit and enthusiasm for helping SMEs.

Experience:FinanceDebt recoverySMEsCollections

Skills:CommunicationEmpathyNegotiationCustomer serviceProblem-solving

Languages:GermanEnglish

Tech Stack:AI tools

Company Brief

iwoca

Industry: Lending

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 4.6

Website LinkedIn Glassdoor