Collections Specialist

iwoca
Frankfurt
Workplace: HybridFull timeEUR 36,000 - 46,000 annuallyFunction: Finance & AccountingSkills: ["Communication","Empathy","Negotiation","Customer service","Problem-solving"]

Collections Specialist role focused on high-volume arrears cases, client negotiations, and recovery strategies in a fast-paced, customer-focused setting. You’ll use AI tools to improve processes, communicate with clients in German (C1), and collaborate with multiple teams to optimise outcomes for SMEs and iwoca.

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FursaFursa
iwoca
iwoca
3 months ago

Collections Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Collections Specialist role focused on high-volume arrears cases, client negotiations, and recovery strategies in a fast-paced, customer-focused setting. You’ll use AI tools to improve processes, communicate with clients in German (C1), and collaborate with multiple teams to optimise outcomes for SMEs and iwoca.
Location: Frankfurt
Workplace: Hybrid
Employment Type: Full time
Job Function: Finance & Accounting
Seniority: Entry level

Key Responsibilities

  • •Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances
  • •Handling inbound and initiating outbound telephone calls, letters and emails with care, accuracy and customer service
  • •Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements
  • •Negotiate, implement and monitor feasible repayment solutions taking into account customer circumstances while balancing the business interests
  • •Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account

Pay and Benefits

Salary: EUR 36,000 - 46,000 annually

Key Requirements

  • •Demonstrates curiosity to use and learn more about AI tools and apply them to problems, improving productivity and quality of work.
  • •German language skills at C1 level to communicate with clients and handle tense situations.
  • •Nice to have 1 year debt recovery experience, ideally in the commercial/business sector.
  • •Strong communication, accuracy and confidence in handling various challenges.
  • •Business acumen with entrepreneurial spirit and enthusiasm for helping SMEs.
Experience:FinanceDebt recoverySMEsCollections
Skills:CommunicationEmpathyNegotiationCustomer serviceProblem-solving
Languages:GermanEnglish
Tech Stack:AI tools

Company Brief

iwoca
iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2011
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Glassdoor: 4.6
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