NTT

2 months ago

MS Engineer L3 - Bilingual (Japanese & English)

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Last checked: 16 hours agoStatus: Live

Job Summary

Provide cloud managed services for clients by proactively identifying and resolving incidents and problems, maintaining zero missed SLA conditions. Work on operational improvements, product reviews, quality assurance, and advanced ticket resolution, applying independent analysis and deep technical expertise. Support pre-sales activities such as solution design, feasibility assessments, and technical proposal responses, while also configuring, monitoring, and improving client infrastructure—including DR, onboarding, and continuous optimization.

Location: Cyberjaya

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as technical authority in pre-sales, supporting sales with solution design, sizing, and feasibility assessments.
•Conduct technical discovery workshops and design/present cloud, hybrid, and on-prem infrastructure architectures aligned to client requirements.
•Prepare and review technical proposals (including SoW, HLD/LLD, BOMs, and cost estimates) and provide responses to RFPs/RFIs/tenders.
•Ensure client infrastructure is configured, installed, tested, documented, and operational; implement monitoring and proactively respond to alerts and capacity thresholds.
•Investigate and resolve complex third-line support incidents/problems, manage escalations with vendors/partners, and support operational optimization including backup/DR/BC solutions and onboarding/transition.

Key Requirements

•Fluent English and Japanese, with experience interacting with Japanese clients in IT conversations.
•Seasoned experience in medium to large ICT or cloud service organizations.
•Proven experience in managed services environments supporting enterprise customers.
•Strong working knowledge of ITIL processes and service management frameworks.
•Demonstrated experience working with vendors, cloud providers, and third-party partners.

Experience:CloudManaged servicesICTEnterprise ITMulti-cloud

Education:Bachelor's

Skills:CommunicationStakeholder managementPlanningResilienceCustomer-centric mindset

Certifications:JLPT N2

Languages:JapaneseEnglish

Tech Stack:CloudHybrid infrastructureOn-prem infrastructureITILMonitoringDisaster recoveryBusiness continuityDisaster recovery drills

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT