Payment Operations Specialist - Global Processing

Wise
Hyderabad
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Attention to detail","SLA focus","Customer-first mindset","Communication","Proactive collaboration"]

Own the daily execution of global payment processing to help customers receive funds faster, 24/7. Support your team by meeting role SLAs and KPIs that drive team performance. Identify, escalate, and communicate complex domain issues to Regional Payment Operations. Follow operational procedures, track critical updates, and improve execution through careful, detail-oriented work and the thoughtful use of AI-powered tools.

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FursaFursa
Wise
Wise
2 days ago

Payment Operations Specialist - Global Processing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Own the daily execution of global payment processing to help customers receive funds faster, 24/7. Support your team by meeting role SLAs and KPIs that drive team performance. Identify, escalate, and communicate complex domain issues to Regional Payment Operations. Follow operational procedures, track critical updates, and improve execution through careful, detail-oriented work and the thoughtful use of AI-powered tools.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Maintain consistent, high-level execution of daily payment processing tasks.
  • •Support the team by meeting role-set SLAs and KPIs to contribute to overall performance.
  • •Detect and escalate domain-related problems and complex issues to Regional Payment Operations with timely stakeholder communication.
  • •Follow operational procedures and keep track of critical updates.
  • •Collaborate within the team to share ideas and improve how work is done.

Pay and Benefits

Salary: INR 770,000 annually

Key Requirements

  • •Accurate, detail-oriented execution with meticulous attention to detail.
  • •Motivated and SLA-driven to consistently hit team and personal metrics.
  • •Strong customer focus with a no-compromise approach.
  • •Clear, honest communication, including articulating potential improvements.
  • •Curious, adaptable, and continuously improving processes, including using AI-powered tools.
Experience:FintechPayment processingGlobal operationsSLA management
Skills:Attention to detailSLA focusCustomer-first mindsetCommunicationProactive collaboration
Languages:English

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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Glassdoor: 3.8
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