Social Media & Community Executive (6-month contract)

Carousell Group
Hong Kong
Workplace: OnsiteContractFunction: Communications, PR & CommunityExperience: 1-3 yearsSkills: ["Outgoing","Proactive","Patience","Time management","Project management"]

Own Carousell Hong Kong’s always-on social media and community presence for a 6-month contract. Plan and produce daily content across brand content, UGC, and community engagement, including short-form video, graphics, and scripts tied to product updates. Actively monitor and respond to discussions across platforms, triage comments by priority, and route issues to the right teams. Track sentiment and performance, and compile weekly/monthly reporting.

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Carousell Group
Carousell Group
1 day ago

Social Media & Community Executive (6-month contract)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Own Carousell Hong Kong’s always-on social media and community presence for a 6-month contract. Plan and produce daily content across brand content, UGC, and community engagement, including short-form video, graphics, and scripts tied to product updates. Actively monitor and respond to discussions across platforms, triage comments by priority, and route issues to the right teams. Track sentiment and performance, and compile weekly/monthly reporting.
Location: Hong Kong
Workplace: Onsite
Employment Type: Contract
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Plan and manage the daily content calendar across brand content, user-generated content, and community engagement, including reels, community posts, and user-shared stories.
  • •Produce same-day or next-day content reacting to trending moments and viral posts, and write scripts/copy that turn new features into clear user benefits.
  • •Shoot and edit reels/short-form video and design graphics, publishing content and managing posting schedules across channels.
  • •Actively monitor and engage in community and social discussions across FB/IG/Xiaohongshu/Reddit/Threads/LIHKG, responding to questions and routing issues to the right internal teams.
  • •Build and maintain automated triage workflows, track sentiment and content performance, and compile weekly/monthly reports.

Key Requirements

  • •1–3 years of experience in social media management, content creation, or community management; agency or brand-side experience is a plus.
  • •Proficient across short-form video, graphic design, and copywriting, with ability to create, shoot, and edit using accessible tools (e.g., CapCut, Canva) and AI-assisted tools.
  • •Comfortable appearing on camera as part of content production.
  • •Fluent in Cantonese and Traditional Chinese writing, with the ability to independently produce post copy and community responses; good English writing skills are an advantage.
  • •Working knowledge of social listening and sentiment analysis, including handling sensitive or negative feedback with patience and care.
Experience:1-3 years
Skills:OutgoingProactivePatienceTime managementProject management
Languages:CantoneseTraditional ChineseEnglish
Tech Stack:InstagramFacebookXiaohongshuRedditThreadsLIHKGCapCutCanvaAI-assisted toolsShort-form videoGraphic designCopywritingSmartphone

Company Brief

Carousell Group
Carousell Group operates a classifieds and C2C marketplace across Southeast Asia, enabling users to buy and sell pre-loved items and providing associated services like listings, payments and buyer protection.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: Singapore, Singapore
Founded: 2012
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor