Partner Experience Process Excellence Manager in Article Management (all genders)

Zalando
Anywhere
Full timeFunction: Communications, PR & CommunitySkills: ["Cross-functional collaboration","Root-cause analysis","Influencing without authority","Data-driven problem solving","Stakeholder management"]

Own partner experience process improvements for Article Management by leading system-wide process excellence projects, reducing friction in data-submission workflows, and optimizing performance metrics like reject reduction and pipeline lead-time. Act as the operational connector between process engineering and partner-facing stakeholders across Article Management, Product, Propositions, Partner Tech, and integrators. Use data and AI-enabled tooling to identify root causes and scale operational playbooks that drive partner success and cost efficiencies.

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FursaFursa
Zalando
Zalando
2 days ago

Partner Experience Process Excellence Manager in Article Management (all genders)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own partner experience process improvements for Article Management by leading system-wide process excellence projects, reducing friction in data-submission workflows, and optimizing performance metrics like reject reduction and pipeline lead-time. Act as the operational connector between process engineering and partner-facing stakeholders across Article Management, Product, Propositions, Partner Tech, and integrators. Use data and AI-enabled tooling to identify root causes and scale operational playbooks that drive partner success and cost efficiencies.
Location: Anywhere
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Lead core process excellence projects to improve Article Management performance, including system reject reduction and pipeline lead-time optimization.
  • •Partner with other Partner Operations teams to audit data-submission workflows, analyze recurring merchant friction, and create scalable self-service resources.
  • •Enable multi-directional communication across operational teams, Product, Tech, and relevant stakeholders (including 3rd party integrators) to drive improvements and cost efficiencies.
  • •Build targeted preventative operational playbooks for highest-liability partner pipelines and scale them across the platform.
  • •Bridge process engineering and partner enablement by connecting backend technical capabilities with partner-facing stakeholders.

Pay and Benefits

Perks:Paid LeaveVolunteering DaysEquityRelocationHealth Insurance

Key Requirements

  • •Demonstrated experience in continuous process improvement and root-cause analysis, including managing mid-sized projects with standard methodologies.
  • •Cross-functional connector who can do hands-on work to align stakeholders and break down communication silos.
  • •Willingness and capability to use AI tools to optimize operational flows, automate repetitive workflows, and solve process problems at scale.
  • •Comfort with data using SQL, Databricks, or advanced spreadsheet modeling to extract, aggregate, and analyze information to find root causes.
  • •Platform-first mindset and empathy for the partner’s operational journey, acting as the “voice of the partner” in internal technical discussions.
Skills:Cross-functional collaborationRoot-cause analysisInfluencing without authorityData-driven problem solvingStakeholder management
Tech Stack:AISQLDatabricksSpreadsheet modeling

Company Brief

Zalando
Zalando operates a leading European online marketplace for fashion and lifestyle products, offering clothing, shoes and accessories from international brands and local labels, plus logistics and marketing services to partner brands and retailers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2008
WebsiteLinkedIn