Customer Service Representative (Bath, GB, BA1 1TN)

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 25,000+ annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Customer service","Attention to detail","Teamwork","Resilience"]

Provide outstanding face-to-face customer service in a busy branch, taking ownership of customer transactional requests and resolving service queries with accuracy and attention to detail. Process a wide range of transactions, educate customers on HSBC self-service devices and digital platforms, and collaborate with the branch team to improve workflows. You’ll receive full in-branch training and support to deliver a friendly, efficient customer experience.

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FursaFursa
HSBC
HSBC
2 days ago

Customer Service Representative (Bath, GB, BA1 1TN)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide outstanding face-to-face customer service in a busy branch, taking ownership of customer transactional requests and resolving service queries with accuracy and attention to detail. Process a wide range of transactions, educate customers on HSBC self-service devices and digital platforms, and collaborate with the branch team to improve workflows. You’ll receive full in-branch training and support to deliver a friendly, efficient customer experience.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide exceptional face-to-face customer service in a timely manner in a fast-paced branch environment while adhering to policies and procedures.
  • •Process a wide range of transactions with a high degree of accuracy and attention to detail.
  • •Answer specific product queries and take ownership of customers’ transactional or service requests.
  • •Educate customers on HSBC self-service devices and alternative digital banking platforms.
  • •Collaborate with the branch team and improve workflows and processes to make banking easier for customers.

Pay and Benefits

Salary: GBP 25,000 annually
Perks:Paid LeavePensionHealth InsuranceLife InsuranceEmployee DiscountsGym Membership

Key Requirements

  • •Demonstrate excellent communication skills to engage in effective conversations, build connections, and show empathy.
  • •Take ownership of customer enquiries through to resolution, delivering a personalised, friendly, efficient service.
  • •Process a wide range of transactions while maintaining a high degree of accuracy and attention to detail.
  • •Be resilient in a continuous changing environment.
  • •Collaborate with the branch team and actively improve workflows and processes.
Experience:Customer service
Skills:CommunicationEmpathyCustomer serviceAttention to detailTeamworkResilience

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn