Product Reliability Engineer

PointOne
New York
Workplace: OnsiteFull timeUSD 100,000 - 160,000 annuallyFunction: Communications, PR & CommunityExperience: 2+ yearsSkills: ["Ownership","Problem-solving","Communication","Cross-functional","Customer focus"]

Product Reliability Engineer at PointOne owning the health, stability, and observability of our systems end-to-end. You’ll respond to incidents, design telemetry across a serverless AWS stack, build dashboards, and weigh reliability when shipping new features, partnering with customers and engineering to minimize downtime in a high-sensitivity environment.

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FursaFursa
PointOne
PointOne
3 months ago

Product Reliability Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Product Reliability Engineer at PointOne owning the health, stability, and observability of our systems end-to-end. You’ll respond to incidents, design telemetry across a serverless AWS stack, build dashboards, and weigh reliability when shipping new features, partnering with customers and engineering to minimize downtime in a high-sensitivity environment.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Respond quickly to automated alerts and customer-reported issues and triage/diagnose production incidents with a bias toward permanent fixes
  • •Design and instrument telemetry, logging, and alerting across our serverless AWS stack and build dashboards to surface issues before customers feel them
  • •Identify recurring failure patterns and drive systemic fixes into the codebase, reducing operational toil through automation
  • •Contribute to the codebase to improve resilience and automate bug resolution, and collaborate with engineers on feature launches to assess reliability risks
  • •Make data-driven recommendations on where to invest in stability and close the loop with postmortems and documentation

Pay and Benefits

Salary: USD 100,000 - 160,000 annually
Perks:Health InsuranceDentalVisionMeal Allowance

Key Requirements

  • •2+ years of software engineering experience in reliability, platform, or production-facing roles
  • •Strong debugging instincts and ability to trace failures across distributed systems using logs, traces, and metrics
  • •Hands-on experience with AWS (Lambda, SQS, RDS, CloudWatch or equivalent)
  • •Comfortable reading and writing Go, TypeScript, or similar backend languages
  • •Experience building or improving observability infrastructure (alerting, dashboards, telemetry)
Experience:2+ yearsLegaltechFintechHealthtechHigh-sensitivity environments
Skills:OwnershipProblem-solvingCommunicationCross-functionalCustomer focus
Tech Stack:AWSGoTypeScriptLambdaSQSRDSCloudWatchTelemetryObservability

Company Brief

PointOne
PointOne provides strategic consulting and advisory services focused on business transformation, product strategy, and operational improvement for clients across industries. They help organizations align strategy, technology, and processes to drive growth and efficiency.
Industry: Management Consulting
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