Airbus

3 weeks ago

Help desk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide initial customer and support engineer assistance via phone and email for registering, diagnosing, assigning, following up, and escalating mission-critical technology incidents and requests. Monitor mission-critical infrastructure services, support overnight maintenance windows, and validate tests with end users to resolve TETRAPOL/TETRA and AGNET/SMVNO incidents. Manage incidents to meet SLA requirements and deliver performance reports and KPIs in collaboration with teams for change controls.

Location: Mexico City

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as first contact in the Help Desk by handling shifts to follow up incidents and requests from mission-critical clients, internal customers, and providers.
•Manage events and monitor mission-critical platforms for TETRAPOL/TETRA and AGNET.
•Handle incidents and requests to ensure correct routing and SLA compliance.
•Generate network performance reports, KPI reports, and related special reports.
•Coordinate and collaborate in change controls and maintenance window execution.

Key Requirements

•Handle MS Office suite and work in Windows and Google environments.
•Knowledge of REMEDY application management.
•Desirable: fundamentals of ITIL and IP networks.
•Desirable: knowledge of MVNO.
•Education in Electronics, Telecommunications, Computer Science, or related (completed or in progress), or a higher technical degree in telecommunications or related fields.

Experience:TelecommunicationsService deskNOCMission-critical systems

Education:Bachelor's in Engineering in Electronics, Telecommunications, Informatics, or Computer Systems (or related); or higher technical degree in telecommunications

Skills:Customer serviceAutodidactTeamworkCommunicationAnalysis

Tech Stack:MS OfficeWindowsGoogleREMEDYITILIP networksMVNOTETRAPOLTETRAAGNETSMVNOKPINOCService desk

Company Brief

Airbus

Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn

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Airbus

3 weeks ago

Help desk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as first contact in the Help Desk by handling shifts to follow up incidents and requests from mission-critical clients, internal customers, and providers.
•Manage events and monitor mission-critical platforms for TETRAPOL/TETRA and AGNET.
•Handle incidents and requests to ensure correct routing and SLA compliance.
•Generate network performance reports, KPI reports, and related special reports.
•Coordinate and collaborate in change controls and maintenance window execution.

Key Requirements

•Handle MS Office suite and work in Windows and Google environments.
•Knowledge of REMEDY application management.
•Desirable: fundamentals of ITIL and IP networks.
•Desirable: knowledge of MVNO.
•Education in Electronics, Telecommunications, Computer Science, or related (completed or in progress), or a higher technical degree in telecommunications or related fields.

Experience:TelecommunicationsService deskNOCMission-critical systems

Education:Bachelor's in Engineering in Electronics, Telecommunications, Informatics, or Computer Systems (or related); or higher technical degree in telecommunications

Skills:Customer serviceAutodidactTeamworkCommunicationAnalysis

Tech Stack:MS OfficeWindowsGoogleREMEDYITILIP networksMVNOTETRAPOLTETRAAGNETSMVNOKPINOCService desk

Company Brief

Airbus

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn