Helpdesk Configurator Analyst

Ivalua
Pune
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Written communication","Verbal communication","Multicultural collaboration","Customer support","Functional problem-solving"]

Provide first- and second-level functional and technical support to international customers and their administrators for Ivalua’s procurement platform. Configure solutions from the user interface using available configuration tools, discuss needs and implementation possibilities, and deliver functional solutions. Support administrators with reporting by assisting with SQL query setup, and help configure workflows, alerts, and reports while working in a multicultural environment.

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FursaFursa
Ivalua
Ivalua
1 day ago

Helpdesk Configurator Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 48 minutes agoStatus: Live

Job Summary

Provide first- and second-level functional and technical support to international customers and their administrators for Ivalua’s procurement platform. Configure solutions from the user interface using available configuration tools, discuss needs and implementation possibilities, and deliver functional solutions. Support administrators with reporting by assisting with SQL query setup, and help configure workflows, alerts, and reports while working in a multicultural environment.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Process requests from customer platform administrators and partners to adapt and configure solutions through available configuration tools.
  • •Provide first- and second-level functional and technical support to users and administrators.
  • •Discuss customer needs and implementation possibilities, ensuring functional solutions are delivered effectively.
  • •Assist administrators with setting up SQL queries for reporting.
  • •Configure workflows, alerts, reports, and related platform enhancements, updates, and upgrades.
Travel: Low travel

Pay and Benefits

Perks:SnacksMeal Allowance

Key Requirements

  • •Minimum 3 years of experience in web-based software development and software configuration.
  • •Solid SQL experience is required.
  • •Experience in AI is a big plus.
  • •BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field (or foreign equivalent).
  • •Procurement domain knowledge and excellent written/verbal communication in a multicultural environment are preferred.
Experience:3+ yearsProcurementCloud-based procurementWeb-based software
Education:
Skills:Written communicationVerbal communicationMulticultural collaborationCustomer supportFunctional problem-solving
Certifications:Ivalua certification
Languages:English
Tech Stack:SQLWeb-based software developmentIvalua Buyer

Company Brief

Ivalua
Provides a cloud-based procure-to-pay and sourcing platform that helps organizations manage procurement, supplier relationships, sourcing events, and spend analytics to drive cost savings, compliance, and supplier collaboration across global enterprises.
Industry: Procurement Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn