Senior Technical Support Engineer

Akamai Technologies
Tel Aviv
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Customer focus","Problem-solving","Context switching","Communication","Collaboration"]

Investigate and resolve advanced customer technical issues for Akamai’s Guardicore Micro-segmentation and Zero Trust products. Serve as primary enterprise contact, owning problem resolution and partnering with Engineering teams. Develop deep expertise in micro-segmentation and network security concepts while analyzing issues and proposing preventative solutions. Collaborate across teams with strong triage under pressure and clear communication to technical and business stakeholders.

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Akamai Technologies
Akamai Technologies
4 days ago

Senior Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Investigate and resolve advanced customer technical issues for Akamai’s Guardicore Micro-segmentation and Zero Trust products. Serve as primary enterprise contact, owning problem resolution and partnering with Engineering teams. Develop deep expertise in micro-segmentation and network security concepts while analyzing issues and proposing preventative solutions. Collaborate across teams with strong triage under pressure and clear communication to technical and business stakeholders.
Location: Tel Aviv
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Lead investigations on Akamai Guardicore Micro-segmentation and Zero Trust for customers.
  • •Learn and build in-depth expertise in micro-segmentation and zero trust network security.
  • •Serve as primary technical contact for large enterprise customers and maintain effective customer relationships.
  • •Own problem resolution and collaborate with internal teams to resolve and prevent issues.
  • •Work closely with Engineering teams and analyze technical problems to propose solutions.

Key Requirements

  • •5+ years in enterprise-grade technical support, escalation engineering, or technical account management within cybersecurity or network infrastructure.
  • •Expertise in Linux and Windows OS internals, system administration, and logging mechanisms.
  • •Solid understanding of enterprise networking (TCP/IP, routing, firewalls) and modern security paradigms.
  • •Practical experience with Kubernetes (K8s) and Docker/containerization, with ability to resolve API-related issues.
  • •Scripting skills in Python, Bash, or PowerShell for automation and diagnostic workflows (nice to have).
Experience:5+ yearsCybersecurityNetwork infrastructureEnterprise supportEscalation engineeringTechnical account management
Skills:Customer focusProblem-solvingContext switchingCommunicationCollaboration
Languages:English
Tech Stack:LinuxWindowsTCP/IPRoutingFirewallsKubernetesK8sDockerContainerizationPythonBashPowerShellAPILoggingSystem administrationGuardicoreMicro-segmentationZero Trust

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn