Wise

1 week ago

High Value (Total Service) Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Join the high-volume customer support operations team, acting as the single point of contact for complex issues across consumer and business segments. Own enquiries end-to-end, drive first-contact resolution, and use empathy and out-of-the-box problem solving to de-escalate friction. Prioritize customer retention as the North Star metric, document learnings to scale solutions, and feed insights back to leadership while meeting High Volume KPIs.

Location: Singapore

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Take end-to-end ownership of customer enquiries and issues until fully resolved.
•Aim for first contact resolution and ensure each interaction drives retention.
•Manage a high-volume workflow across different channels and stakeholders while maintaining quality.
•Apply out-of-the-box thinking to diagnose complex issues and move beyond standard procedures.
•Educate customers on using products effectively, de-escalate friction, and document case resolutions as scalable learnings.

Pay and Benefits

Salary: SGD 4,900 monthly

Key Requirements

•Demonstrated ability to handle complex customer enquiries end-to-end as a single point of contact until resolution.
•Focus on first contact resolution and delivering the right outcome rather than completing tasks.
•Comfort managing high-volume workflows across multiple channels and stakeholders without sacrificing quality.
•Ability to diagnose complex issues creatively beyond standard operating procedures, finding solutions that work for both customer and business.
•Empathetic de-escalation with strong transparency and confidence when addressing friction and at-risk behaviors.

Skills:EmpathyProblem-solvingCustomer focusCommunicationDocumentation

Languages:English

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

1 week ago

High Value (Total Service) Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Take end-to-end ownership of customer enquiries and issues until fully resolved.
•Aim for first contact resolution and ensure each interaction drives retention.
•Manage a high-volume workflow across different channels and stakeholders while maintaining quality.
•Apply out-of-the-box thinking to diagnose complex issues and move beyond standard procedures.
•Educate customers on using products effectively, de-escalate friction, and document case resolutions as scalable learnings.

Pay and Benefits

Salary: SGD 4,900 monthly

Key Requirements

•Demonstrated ability to handle complex customer enquiries end-to-end as a single point of contact until resolution.
•Focus on first contact resolution and delivering the right outcome rather than completing tasks.
•Comfort managing high-volume workflows across multiple channels and stakeholders without sacrificing quality.
•Ability to diagnose complex issues creatively beyond standard operating procedures, finding solutions that work for both customer and business.
•Empathetic de-escalation with strong transparency and confidence when addressing friction and at-risk behaviors.

Skills:EmpathyProblem-solvingCustomer focusCommunicationDocumentation

Languages:English

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor