Senior Manager, Customer Onboarding

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Houston
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Leadership","Problem-solving"]

Lead a team of Customer Onboarding Managers for mid-market and enterprise customers; design scalable onboarding processes, collaborate across sales, product, and customer success, and drive measurable onboarding outcomes while identifying upsell opportunities.

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FursaFursa
Tekmetric
Tekmetric
1 year ago

Senior Manager, Customer Onboarding

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead a team of Customer Onboarding Managers for mid-market and enterprise customers; design scalable onboarding processes, collaborate across sales, product, and customer success, and drive measurable onboarding outcomes while identifying upsell opportunities.
Location: Houston
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction.
  • •Work with customers in the mid-market and enterprise segments, coordinating with management and leadership at all levels.
  • •Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments.
  • •Collaborate with sales, product, customer success and support teams to ensure a cohesive customer journey from initial sale to full product adoption.
  • •Monitor customer feedback and onboarding metrics, using this data to continuously improve the onboarding experience.
Travel: Medium travel

Pay and Benefits

Perks:Remote WorkHealth Insurance401kPaid LeaveMaternity LeaveWellness StipendHome Office

Key Requirements

  • •Bachelor’s degree in business, communication, or a related field.
  • •3-5 years of people management experience.
  • •5+ years of experience in customer success, account management, or a related field within the SaaS industry.
  • •Proven track record of managing teams, improving onboarding processes, and meeting KPIs.
  • •Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
Experience:SaaSCustomer onboardingOnboarding management
Education:Bachelor's
Skills:CommunicationLeadershipProblem-solving
Languages:English

Company Brief

Tekmetric
Provides cloud-based shop management software for automotive repair businesses, offering workflow management, estimating, parts and inventory, customer communications, integrations, and analytics to streamline operations and improve shop efficiency.
Industry: Automotive
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Lehi, United States
Founded: 2016
WebsiteLinkedIn