IT Support Engineer with Japanese and English

Provide onsite IT support for desktops, notebooks, and printers, including troubleshooting, parts replacement, system upgrades, deployment, and repair. Serve as an escalation point, identify issues that could impact end-user experience, and recommend corrective actions. Deliver strong client service while using Windows and (optionally required) Linux/Unix knowledge. Communicate effectively in Japanese (required) and English (preferred), with potential after-hours call response and travel.