Canva

1 week ago

Business System Analyst - Customer Support/CX platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Design and deliver SaaS-based systems that power Canva’s customer support and CX platform. You’ll configure third-party support tools, integrate and administer SaaS solutions, document how systems work, and lead projects from start to finish. Partnering with support teams and vendors, you’ll translate business needs into reliable technical solutions, monitor system health, and automate repetitive work to improve time, quality, and user help experiences.

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Take business problems and turn them into working technical SaaS solutions for customer support.
•Configure and customize third-party customer support tools to meet Canva’s needs, and create clear documentation.
•Partner with support teams to understand what they need, explain technical concepts clearly, and build cross-organization relationships.
•Lead projects that drive new features and improvements; implement systems and manage their lifecycle, including monitoring system health.
•Work with CX platform vendors by managing relationships, participating in business reviews, evaluating new tools, and automating repetitive tasks.

Pay and Benefits

Perks:EquityParental LeaveWellness Stipend

Key Requirements

•3–5 years working with customer support or CX platforms, turning business needs into technical solutions.
•Hands-on experience administering and integrating SaaS tools.
•Ability to communicate technical concepts simply and build strong relationships with stakeholders.
•Experience managing vendor relationships and partnerships for best outcomes.
•Strong problem-solving mindset with attention to detail; Zendesk experience is a great to have.

Experience:3-5 yearsCustomer supportCX platformsSaaS

Skills:CommunicationStakeholder managementProblem-solvingAttention to detailCollaboration

Languages:English

Tech Stack:SaaSZendesk

Company Brief

Canva

Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Surry Hills, New South Wales, Australia

Founded: 2012

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Canva

1 week ago

Business System Analyst - Customer Support/CX platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Take business problems and turn them into working technical SaaS solutions for customer support.
•Configure and customize third-party customer support tools to meet Canva’s needs, and create clear documentation.
•Partner with support teams to understand what they need, explain technical concepts clearly, and build cross-organization relationships.
•Lead projects that drive new features and improvements; implement systems and manage their lifecycle, including monitoring system health.
•Work with CX platform vendors by managing relationships, participating in business reviews, evaluating new tools, and automating repetitive tasks.

Pay and Benefits

Perks:EquityParental LeaveWellness Stipend

Key Requirements

•3–5 years working with customer support or CX platforms, turning business needs into technical solutions.
•Hands-on experience administering and integrating SaaS tools.
•Ability to communicate technical concepts simply and build strong relationships with stakeholders.
•Experience managing vendor relationships and partnerships for best outcomes.
•Strong problem-solving mindset with attention to detail; Zendesk experience is a great to have.

Experience:3-5 yearsCustomer supportCX platformsSaaS

Skills:CommunicationStakeholder managementProblem-solvingAttention to detailCollaboration

Languages:English

Tech Stack:SaaSZendesk

Company Brief

Canva

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Surry Hills, New South Wales, Australia

Founded: 2012

Glassdoor: 3.9

Website LinkedIn Glassdoor