IT Analyst

Komodo Health
Costa Rica, United States
Workplace: RemoteFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Cross-functional collaboration","Documentation","Root cause analysis","Communication"]

Maintain, monitor, and continuously improve the systems and networks that support the organization. Serve as the primary escalation point for complex technical issues, lead employee onboarding/offboarding, and create IT documentation and runbooks. Troubleshoot and resolve problems across core platforms including Okta, Google Workspace, Atlassian, Slack, Zoom, Jamf, and Intune, while performing root-cause analysis and driving corrective actions to improve infrastructure reliability.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Komodo Health
Komodo Health
3 days ago

IT Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Maintain, monitor, and continuously improve the systems and networks that support the organization. Serve as the primary escalation point for complex technical issues, lead employee onboarding/offboarding, and create IT documentation and runbooks. Troubleshoot and resolve problems across core platforms including Okta, Google Workspace, Atlassian, Slack, Zoom, Jamf, and Intune, while performing root-cause analysis and driving corrective actions to improve infrastructure reliability.
Location: Costa Rica, United States
Workplace: Remote
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary escalation point for complex technical issues, including Zoom room/hardware, Meraki networking, and peripheral troubleshooting.
  • •Lead onboarding and offboarding lifecycle for employees, temporary staff, vendors, and contractors to ensure secure, seamless access.
  • •Develop and maintain IT documentation, runbooks, and processes to ensure consistency and knowledge transfer.
  • •Proactively identify and resolve issues across core platforms including Okta, Google Workspace, Atlassian, Slack, Zoom, Jamf, and Intune.
  • •Perform advanced troubleshooting across Mac and PC environments and drive corrective/preventive actions informed by recurring patterns.

Key Requirements

  • •Proven technical support experience with deep expertise in Mac OS and Windows, including advanced troubleshooting and escalation handling.
  • •Hands-on experience with first- and second-level support for Okta, Google Workspace, Atlassian, Slack, Jamf, Intune, Meraki, and Zoom.
  • •Experience administering IT asset management systems such as SnipeIT, AssetSonar, ServiceNow, or Microsoft SCCM.
  • •Ability to perform root cause analysis and resolve complex system access, hardware, and infrastructure issues independently.
  • •Track record leading projects end-to-end and translating technical concepts for non-technical stakeholders.
Skills:Cross-functional collaborationDocumentationRoot cause analysisCommunication
Tech Stack:Mac OSWindowsZoomMerakiOktaGoogle WorkspaceAtlassianSlackJamfIntuneSnipeITAssetSonarServiceNowMicrosoft SCCMNotion AIPerplexityClaudeDescriptRunwayMidjourney

Company Brief

Komodo Health
Provides a healthcare data platform that combines medical and administrative datasets with analytics to help life sciences companies, payers, and providers measure patient journeys, optimize research, and improve outcomes.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2014
WebsiteLinkedIn