Black Box

1 day ago

Aruba Technical Support Engineer-Wireless Infrastructure

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide operational support for a mission-critical Aruba wireless LAN serving Miami International Airport, including controllers, 1,000+ access points, authentication services, and network management platforms. Monitor infrastructure and performance metrics, troubleshoot connectivity and security issues, perform root-cause analysis, and coordinate incident response and change support. Work with network engineering, service desk, vendors, and stakeholders to maintain availability, performance, and service levels 24x7x365.

Location: Miami

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide operational support for large-scale Aruba wireless environments, including controllers and 1,000+ access points.
•Monitor wireless infrastructure, management platforms, alarms, logs, and performance metrics to proactively resolve issues.
•Serve as a primary technical resource for troubleshooting wireless connectivity, authentication, roaming, and coverage/interference problems.
•Perform root cause analysis of wireless incidents and develop corrective actions to prevent recurrence.
•Support configuration, implementation, testing, validation, and deployment changes for wireless infrastructure while documenting processes and maintaining service levels.

Key Requirements

•Associate degree in Information Technology, Computer Science, Network Engineering, or related field preferred; equivalent work experience may be considered.
•Minimum 3-5 years of experience supporting enterprise wireless and network environments.
•Experience supporting Aruba wireless infrastructure, including controllers and large-scale access point deployments.
•Experience troubleshooting enterprise wireless connectivity, authentication, roaming, and RF-related issues.
•Strong understanding of TCP/IP networking, DHCP, DNS, VLANs, routing, and switching concepts.

Experience:3-5 yearsEnterprise wirelessNetwork operationsMission-critical

Education:Associate's in Information Technology, Computer Science, Network Engineering, or related field

Skills:OwnershipCustomer focusDecision-makingInterpersonal communicationProblem solving

Certifications:ACMAACMPACSACCNPCCNACWNANetwork+Security+

Languages:English

Tech Stack:ArubaAruba controllersAruba access pointsAruba AirWaveAruba CentralAruba ClearPass802.11WPA2WPA3802.1XDHCPDNSTCP/IPVLANsNetwork monitoringRF fundamentalsSpectrum analysisServiceNowMicrosoft OfficeOutlook

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website

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Black Box

1 day ago

Aruba Technical Support Engineer-Wireless Infrastructure

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Miami

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide operational support for large-scale Aruba wireless environments, including controllers and 1,000+ access points.
•Monitor wireless infrastructure, management platforms, alarms, logs, and performance metrics to proactively resolve issues.
•Serve as a primary technical resource for troubleshooting wireless connectivity, authentication, roaming, and coverage/interference problems.
•Perform root cause analysis of wireless incidents and develop corrective actions to prevent recurrence.
•Support configuration, implementation, testing, validation, and deployment changes for wireless infrastructure while documenting processes and maintaining service levels.

Key Requirements

•Associate degree in Information Technology, Computer Science, Network Engineering, or related field preferred; equivalent work experience may be considered.
•Minimum 3-5 years of experience supporting enterprise wireless and network environments.
•Experience supporting Aruba wireless infrastructure, including controllers and large-scale access point deployments.
•Experience troubleshooting enterprise wireless connectivity, authentication, roaming, and RF-related issues.
•Strong understanding of TCP/IP networking, DHCP, DNS, VLANs, routing, and switching concepts.

Experience:3-5 yearsEnterprise wirelessNetwork operationsMission-critical

Education:Associate's in Information Technology, Computer Science, Network Engineering, or related field

Skills:OwnershipCustomer focusDecision-makingInterpersonal communicationProblem solving

Certifications:ACMAACMPACSACCNPCCNACWNANetwork+Security+

Languages:English

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website