LogicGate

1 month ago

Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Lead and develop a high-performing Customer Success team in a B2B SaaS environment, driving renewals, reducing churn, and expanding account value for an enterprise GRC platform. Balance people leadership with strategic account oversight, collaborate across Sales, Product, and Services, and guide teams through complex enterprise engagements with a focus on AI-enabled risk management.

Location: Chicago, Seattle

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and develop a team of Customer Success Managers across the United States and the United Kingdom, driving professional growth and building the team’s commercial and GRC expertise.
•Own team-level renewal, retention, and expansion performance metrics, maintaining visibility into book of business and guiding proactive save activities for at-risk accounts.
•Serve as a point of escalation and provide leadership on complex customer situations, coaching CSMs on navigating executive stakeholder conversations.
•Assist with continuous improvement of the CS function by developing, maintaining, and scaling internal standards, playbooks, and retention strategies.
•Cascade company and department objectives using OKRs, aligning team targets with broader organizational goals and growth areas.

Travel: High travel

Pay and Benefits

Salary: USD 115,000 - 140,000 annually

Equity and Bonus:Equity

Key Requirements

•5+ years of experience in customer success, account management, or an enterprise client-facing role within the B2B SaaS ecosystem.
•2+ years of formal people management or dedicated team leadership experience with direct accountability for team-level retention, forecasting, and coaching outcomes.
•Experience working within a highly configurable low-code/no-code SaaS environment serving risk, compliance, or security practitioners.
•Demonstrated coaching mastery with ability to develop individual contributors and drive results through regular feedback and career pathing.
•Exceptional communication and presentation skills with the ability to collaborate cross-functionally across Sales, Product, and Services to manage multi-stakeholder enterprise risks.

Experience:5+ yearsB2B SaaSEnterpriseGRCRiskCompliance

Skills:LeadershipCommunicationPresentationCoachingProblem-solving

Languages:English

Tech Stack:AIGenerative AILow-code/no-codeSaaSLattice

Company Brief

LogicGate

Provides a cloud-native governance, risk, and compliance (GRC) platform that helps organizations automate risk management, streamline compliance workflows, and centralize controls and reporting to improve decision-making and reduce operational risk.

Industry: RegTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Chicago, United States

Founded: 2013

Website LinkedIn

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LogicGate

1 month ago

Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Chicago, Seattle

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and develop a team of Customer Success Managers across the United States and the United Kingdom, driving professional growth and building the team’s commercial and GRC expertise.
•Own team-level renewal, retention, and expansion performance metrics, maintaining visibility into book of business and guiding proactive save activities for at-risk accounts.
•Serve as a point of escalation and provide leadership on complex customer situations, coaching CSMs on navigating executive stakeholder conversations.
•Assist with continuous improvement of the CS function by developing, maintaining, and scaling internal standards, playbooks, and retention strategies.
•Cascade company and department objectives using OKRs, aligning team targets with broader organizational goals and growth areas.

Travel: High travel

Pay and Benefits

Salary: USD 115,000 - 140,000 annually

Equity and Bonus:Equity

Key Requirements

•5+ years of experience in customer success, account management, or an enterprise client-facing role within the B2B SaaS ecosystem.
•2+ years of formal people management or dedicated team leadership experience with direct accountability for team-level retention, forecasting, and coaching outcomes.
•Experience working within a highly configurable low-code/no-code SaaS environment serving risk, compliance, or security practitioners.
•Demonstrated coaching mastery with ability to develop individual contributors and drive results through regular feedback and career pathing.
•Exceptional communication and presentation skills with the ability to collaborate cross-functionally across Sales, Product, and Services to manage multi-stakeholder enterprise risks.

Experience:5+ yearsB2B SaaSEnterpriseGRCRiskCompliance

Skills:LeadershipCommunicationPresentationCoachingProblem-solving

Languages:English

Tech Stack:AIGenerative AILow-code/no-codeSaaSLattice

Company Brief

LogicGate

Industry: RegTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Chicago, United States

Founded: 2013

Website LinkedIn