Customer Support Representative - German Speaker (Switzerland)

Eaton
Budapest
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Customer service attitude","Attention to details","Punctuality","Problem solving"]

Provide commercial customer support for a portfolio of project-business customers, acting as the interface via email, phone, chat, and a case management tool. Handle inquiries, manage orders (entry, price checking, clearing), and resolve complaints. Coordinate delivery and billing across multiple product lines and sequence project orders. Support pre- and post-sales service functions such as order status, returns/changes, repair/calibration requests, invoicing, and contract/lease administration.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Eaton
Eaton
9 hours ago

Customer Support Representative - German Speaker (Switzerland)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide commercial customer support for a portfolio of project-business customers, acting as the interface via email, phone, chat, and a case management tool. Handle inquiries, manage orders (entry, price checking, clearing), and resolve complaints. Coordinate delivery and billing across multiple product lines and sequence project orders. Support pre- and post-sales service functions such as order status, returns/changes, repair/calibration requests, invoicing, and contract/lease administration.
Location: Budapest
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Interface with customers and internal parties via email, phone, chat, and a case management tool.
  • •Handle customer and internal inquiries.
  • •Perform order management including order entry, price checking, and order clearing in line with Eaton policies.
  • •Manage complaint handling and resolve issues using established policies and proactive internal communication.
  • •Coordinate delivery and billing, including sequencing multiple product line orders, plus support pre- and post-sales service functions such as order status management, repairs/calibration requests, returns/changes, receivables collections, invoicing, and contract/lease administration.

Pay and Benefits

Perks:Health InsurancePensionWellness Stipend

Key Requirements

  • •Bachelor’s degree (BSC/BA).
  • •1-3 years of experience in Customer Support.
  • •Native Hungarian and English at a minimum B2 level; German at a C1 level.
  • •Basic MS Office skills.
  • •SAP/Oracle knowledge or experience with a case management tool is an advantage.
Experience:1-3 years
Education:Bachelor's
Skills:CommunicationCustomer service attitudeAttention to detailsPunctualityProblem solving
Languages:HungarianEnglishGermanFrench
Tech Stack:MS OfficeSAPOracleCase management toolEmailPhoneChat

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn