Chat Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for customers via live chat, delivering professional, friendly support and resolving inquiries. Assess customer needs, troubleshoot issues with clear step-by-step guidance, and handle complaints with appropriate resolutions and follow-up. Maintain detailed records of interactions and collaborate with internal teams to resolve complex problems and improve the customer experience while staying current on products, services, and policies.

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Engage with customers professionally and friendly via live chat.
•Identify and assess customer needs to provide accurate solutions.
•Troubleshoot issues and provide clear, step-by-step guidance.
•Handle complaints, provide resolutions, and follow up to ensure satisfaction.
•Maintain detailed records and collaborate with internal teams to resolve complex issues.

Pay and Benefits

Salary: USD 25 - 35 hourly

Key Requirements

•Proven experience in a customer support role, preferably in a chat-based environment.
•Exceptional written communication skills with strong grammar and punctuation.
•Strong problem-solving skills and a customer-focused mindset.
•Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
•A minimum of a high school diploma or equivalent is required.

Education:High School

Skills:CommunicationProblem-solvingCustomer-focused mindsetMultitaskingTeamwork

Tech Stack:Helpdesk softwareCRM

Company Brief

Qureos

Website

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Qureos

5 days ago

Chat Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Engage with customers professionally and friendly via live chat.
•Identify and assess customer needs to provide accurate solutions.
•Troubleshoot issues and provide clear, step-by-step guidance.
•Handle complaints, provide resolutions, and follow up to ensure satisfaction.
•Maintain detailed records and collaborate with internal teams to resolve complex issues.

Pay and Benefits

Salary: USD 25 - 35 hourly

Key Requirements

•Proven experience in a customer support role, preferably in a chat-based environment.
•Exceptional written communication skills with strong grammar and punctuation.
•Strong problem-solving skills and a customer-focused mindset.
•Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
•A minimum of a high school diploma or equivalent is required.

Education:High School

Skills:CommunicationProblem-solvingCustomer-focused mindsetMultitaskingTeamwork

Tech Stack:Helpdesk softwareCRM

Company Brief

Qureos

Website