Customer Contact Officer

Deliver exceptional customer service in a virtual contact centre by handling inbound calls, making outbound follow-ups to resolve enquiries, and using operating procedures and knowledge articles to provide accurate information. Maintain detailed records of customer interactions, navigate multiple screens and information systems, and provide clear verbal and written explanations. Work a Monday–Friday roster with shifts between 8:00 AM and 8:00 PM in a 100% remote role based in Melbourne.