Anthropic

4 months ago

Product Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Tokyo-based Product Support Specialist role focused on providing bilingual English/Japanese technical product support for Anthropic's AI products. You’ll respond to support cases, collaborate with engineers and internal teams, own on-call duties during APAC hours, and help expand the support function by identifying knowledge gaps and creating resources to improve customer satisfaction and reduce contact rates.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Become an expert in all Anthropic products.
•Respond to user support cases, in English and Japanese, with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses.
•Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace.
•Manage on-call tasks for high-urgency user issues with extreme ownership, including pager duty during APAC hours to ensure 24/7 support for critical queries.
•Prioritize critically and adapt to an ever-evolving product landscape.

Key Requirements

•Have experience in providing technical product support, in both English and Japanese, within a second tier, escalated, or priority support team.

Experience:Artificial intelligenceSaaSTech

Education:Bachelor's

Skills:EmpathyCommunicationProblem-solvingCustomer serviceCrisis management

Languages:JapaneseEnglish

Tech Stack:APIsSaaSTechnical documentationBillingAPI debugging

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn

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Anthropic

4 months ago

Product Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Become an expert in all Anthropic products.
•Respond to user support cases, in English and Japanese, with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses.
•Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace.
•Manage on-call tasks for high-urgency user issues with extreme ownership, including pager duty during APAC hours to ensure 24/7 support for critical queries.
•Prioritize critically and adapt to an ever-evolving product landscape.

Key Requirements

•Have experience in providing technical product support, in both English and Japanese, within a second tier, escalated, or priority support team.

Experience:Artificial intelligenceSaaSTech

Education:Bachelor's

Skills:EmpathyCommunicationProblem-solvingCustomer serviceCrisis management

Languages:JapaneseEnglish

Tech Stack:APIsSaaSTechnical documentationBillingAPI debugging

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn