Field support customer engineer (F/H)

NTT
Paris, Luxembourg
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Communication","Remote collaboration","Autonomy","Service mindset","Adaptability"]

Provide onsite and near-site IT support within the Support Services France & Luxembourg team, ensuring service continuity and SLA compliance. Troubleshoot and resolve hardware, software, network, and telecom incidents; perform break/fix interventions and installs, replacements, and configuration of endpoints and network peripherals. Manage client tickets, escalate complex issues, maintain solutions in operational condition (including MACD), handle monitoring events, and support deployments and migrations across the Grand Est and Luxembourg perimeter.

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FursaFursa
NTT
NTT
2 days ago

Field support customer engineer (F/H)

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Last checked: 20 hours agoStatus: Live

Job Summary

Provide onsite and near-site IT support within the Support Services France & Luxembourg team, ensuring service continuity and SLA compliance. Troubleshoot and resolve hardware, software, network, and telecom incidents; perform break/fix interventions and installs, replacements, and configuration of endpoints and network peripherals. Manage client tickets, escalate complex issues, maintain solutions in operational condition (including MACD), handle monitoring events, and support deployments and migrations across the Grand Est and Luxembourg perimeter.
Location: Paris, Luxembourg
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Provide near-site technical support and onsite interventions for clients, ensuring service continuity.
  • •Support end users/admins at Levels 1 and 2; diagnose and resolve material, software, network, and telecom incidents.
  • •Perform break/fix interventions and manage installations, replacements, and configurations of workstations, printers, network equipment, and peripherals.
  • •Handle incident and request tickets: analyze, qualify, process, track to full resolution, and escalate complex cases when required.
  • •Maintain and operate deployed client infrastructures (MCO), perform moves/adds/changes/deletes (MACD), configure and commission network and security equipment, and process monitoring events (triage/dispatch).
Travel: High travel

Key Requirements

  • •Bac +3 to Bac +5 in IT or an equivalent qualification.
  • •First successful experience in IT support, field service, or operating infrastructure.
  • •Strong autonomy to organize work and work effectively remotely from home.
  • •Flexibility to alternate between support activities, onsite interventions, technical projects, and backup operational missions.
  • •Mobile availability for occasional travel to client sites in Grand Est and Luxembourg, with punctual availability outside business hours as needed.
Experience:IT supportField serviceInfrastructure operations
Education:Bachelor's
Skills:CommunicationRemote collaborationAutonomyService mindsetAdaptability
Licenses:B
Languages:FrançaisEnglish
Tech Stack:LANWANWiFiFirewallVPNMicrosoftCloudMonitoringMACDNetwork securitySecurityNetwork infrastructureServersTelephony

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn