Fyxer

3 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own a portfolio of strategic enterprise customers, driving renewals and uncovering expansion opportunities through value-based conversations. Lead a commercial Customer Success motion while helping build it from scratch—creating scalable playbooks, defining KPIs and dashboards, and shaping the tooling and GTM tech stack. Partner closely with Product, Sales, and leadership by translating customer insights into feedback and roadmap influence.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own a portfolio of high-potential, high-complexity enterprise accounts and manage renewals end-to-end.
•Multithread across stakeholders to ensure broad, embedded customer relationships.
•Surface commercial opportunities through value-based conversations focused on expansion.
•Develop scalable, repeatable playbooks for success, renewal, and expansion.
•Collaborate with Product and Sales, translating customer insights into roadmap influence and account planning handoffs.

Pay and Benefits

Salary: GBP 80,000 - 100,000 annually

Equity and Bonus:Equity

Key Requirements

•8+ years in Customer Success or Account Management with a track record of owning revenue (renewals + expansion).
•Enterprise experience navigating complex orgs, long sales cycles, and strategic conversations.
•Commercially driven: comfortable discussing numbers, driving value, and pursuing upsell.
•Builder mindset: energized by ambiguity and excited to define a customer success motion from scratch.
•Tooling savvy: familiar with modern GTM tools and able to help choose and implement what works best.

Experience:8+ years

Skills:Commercial mindsetCommunicationStakeholder managementStrategic thinkingAmbiguity tolerance

Company Brief

Fyxer

Fyxer builds an AI-powered inbox assistant that organizes email, drafts replies in the user’s tone, captures meeting notes, and automates administrative workflows for client‑facing professionals such as estate agents and consultants.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Revenue: USD 10M to 25M

Growth: Growth Stage Startup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2014

Glassdoor: 3.7

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Fyxer

3 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own a portfolio of high-potential, high-complexity enterprise accounts and manage renewals end-to-end.
•Multithread across stakeholders to ensure broad, embedded customer relationships.
•Surface commercial opportunities through value-based conversations focused on expansion.
•Develop scalable, repeatable playbooks for success, renewal, and expansion.
•Collaborate with Product and Sales, translating customer insights into roadmap influence and account planning handoffs.

Pay and Benefits

Salary: GBP 80,000 - 100,000 annually

Equity and Bonus:Equity

Key Requirements

•8+ years in Customer Success or Account Management with a track record of owning revenue (renewals + expansion).
•Enterprise experience navigating complex orgs, long sales cycles, and strategic conversations.
•Commercially driven: comfortable discussing numbers, driving value, and pursuing upsell.
•Builder mindset: energized by ambiguity and excited to define a customer success motion from scratch.
•Tooling savvy: familiar with modern GTM tools and able to help choose and implement what works best.

Experience:8+ years

Skills:Commercial mindsetCommunicationStakeholder managementStrategic thinkingAmbiguity tolerance

Company Brief

Fyxer

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Revenue: USD 10M to 25M

Growth: Growth Stage Startup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2014

Glassdoor: 3.7

Website LinkedIn Glassdoor