Program Manager, Product Services

HP
United States
Workplace: OnsiteFull timeUSD 73,800 - 107,000 annuallyFunction: Program & Project Management (PMO)Experience: 5+ yearsEducation: bachelorsSkills: ["Executive-level communication","Leadership","Cross-functional collaboration","Accountability","Risk management"]

Own the end-to-end lifecycle of HP Indigo service offerings across the Americas, translating customer needs and market feedback into service requirements, roadmaps, and improvement initiatives. Lead complex multi-country programs covering launch, readiness, adoption, and customer escalations. Partner with engineering, sales, and marketing while driving operational excellence, KPIs, and P&L performance for assigned service lines to deliver measurable customer and business outcomes.

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FursaFursa
HP
HP
2 days ago

Program Manager, Product Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 3 days ago

Job Summary

Own the end-to-end lifecycle of HP Indigo service offerings across the Americas, translating customer needs and market feedback into service requirements, roadmaps, and improvement initiatives. Lead complex multi-country programs covering launch, readiness, adoption, and customer escalations. Partner with engineering, sales, and marketing while driving operational excellence, KPIs, and P&L performance for assigned service lines to deliver measurable customer and business outcomes.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Own the end-to-end lifecycle of assigned HP Indigo service offerings, from launch and adoption through optimization and sunset.
  • •Lead delivery of large, complex service programs and customer deployments, aligning scope, schedule, budget, and customer expectations.
  • •Serve as a senior customer representative for strategic accounts and manage escalations end-to-end with cross-functional teams.
  • •Collaborate with finance to manage P&L performance for assigned service lines, including profitability and efficiency metrics.
  • •Lead cross-functional, geographically distributed teams and define KPIs for service quality, customer experience, financial health, and operational efficiency.

Pay and Benefits

Salary: USD 73,800 - 107,000 annually
Perks:Health InsuranceDentalVisionLife InsurancePaid Leave

Key Requirements

  • •Bachelor’s degree in Business Administration, Engineering, Information Systems, Computer Science, or a related field.
  • •5+ years of experience in product management, services management, project/program management, or global operations (or 3+ with an advanced degree).
  • •Experience supporting complex hardware/software products in a global, customer-facing environment.
  • •Prior experience within HP, HP Services, or large matrixed organizations is a strong plus.
  • •Manage service requirements, roadmaps, and improvement initiatives based on customer and operational insights.
Experience:5+ yearsHardware/softwareGlobalCustomer-facingServicesProduct management
Education:Bachelor's in Business Administration, Engineering, Information Systems, Computer Science, or a related field
Skills:Executive-level communicationLeadershipCross-functional collaborationAccountabilityRisk management
Certifications:PMPAgile certificationLean certificationSix Sigma certification
Tech Stack:Microsoft ProjectMonday.comCRMService management systemsAgileWaterfallSDLCSix Sigma

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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