Senior Key Account Manager

Aramex
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Adaptability","Communication","Customer centric","Leadership","Problem solving","Negotiation skills","Presentation skills","Stakeholder management"]

Own strategic relationships with assigned enterprise key accounts, developing account plans that drive retention, margin, and revenue growth. Serve as the primary commercial contact, leading contract renewals, pricing reviews, and negotiations while building trusted partnerships with decision-makers. Identify new organic opportunities, run Monthly/Quarterly Business Reviews, and monitor market and competitor intelligence. Partner with Operations, Customer Services, Finance, and Tech teams to ensure commitments are delivered and customer issues resolved.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Aramex
Aramex
1 day ago

Senior Key Account Manager

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 minutes agoStatus: Live

Job Summary

Own strategic relationships with assigned enterprise key accounts, developing account plans that drive retention, margin, and revenue growth. Serve as the primary commercial contact, leading contract renewals, pricing reviews, and negotiations while building trusted partnerships with decision-makers. Identify new organic opportunities, run Monthly/Quarterly Business Reviews, and monitor market and competitor intelligence. Partner with Operations, Customer Services, Finance, and Tech teams to ensure commitments are delivered and customer issues resolved.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and execute strategic account plans for assigned key customers and act as primary commercial contact.
  • •Maintain strong relationships with decision-makers and drive retention through proactive account management and service delivery.
  • •Manage contract renewals, commercial negotiations, and pricing reviews to maximize profitability and customer satisfaction.
  • •Identify organic growth opportunities, support cross-sell/upsell, and prospect new strategic opportunities within target sectors.
  • •Lead Monthly Business Reviews and Quarterly Business Reviews, monitor profitability and performance, and maintain CRM records/forecasts and reporting.

Key Requirements

  • •Proven experience in key account management or senior account management within logistics, transport, express parcels, courier, freight, or supply chain.
  • •Track record of growing revenue and profitability within strategic customer accounts.
  • •Strong commercial acumen and negotiation skills, including managing large, complex customer relationships and contractual agreements.
  • •Excellent business planning/account development and strong analytical and problem-solving skills.
  • •Highly proficient in Microsoft Office and CRM systems; full UK Driving Licence.
Experience:LogisticsTransportExpress parcelsCourierFreightSupply chain
Skills:AdaptabilityCommunicationCustomer centricLeadershipProblem solvingNegotiation skillsPresentation skillsStakeholder management
Licenses:Full UK Driving Licence
Tech Stack:Microsoft OfficeCRMCRM system

Company Brief

Aramex
Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1982
Glassdoor
Glassdoor: 3.2
WebsiteLinkedInGlassdoor