Café Coach- Mall of America

Discover Financial
United States
Workplace: OnsiteFull timeUSD 95,000 - 105,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Mentorship","Behavioral coaching","Leadership","Continuous improvement","Problem-solving"]

Lead a team of Café Ambassadors on the floor to deliver exceptional, human-centered guest experiences. Coach staff through behavioral leadership focused on every customer interaction, manage café operations with strong risk/compliance discipline, and handle unexpected situations with de-escalation and problem-solving. Partner to co-steward the space, drive continuous improvement, and help guests navigate mobile and online banking experiences while supporting community events.

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FursaFursa
Discover Financial
Discover Financial
11 hours ago

Café Coach- Mall of America

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead a team of Café Ambassadors on the floor to deliver exceptional, human-centered guest experiences. Coach staff through behavioral leadership focused on every customer interaction, manage café operations with strong risk/compliance discipline, and handle unexpected situations with de-escalation and problem-solving. Partner to co-steward the space, drive continuous improvement, and help guests navigate mobile and online banking experiences while supporting community events.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Coach a team of Café Ambassadors to deliver “Every Customer, Every Time” through high-quality human interactions.
  • •Lead with real-time behavioral coaching, including observation and continuous feedback focused on guest experience and team growth.
  • •Maintain the café brand and physical space standards, partnering with Food & Beverage while co-stewarding the guest environment.
  • •Oversee daily operations, ensure compliance with policies, and protect customer privacy with a focus on risk management.
  • •Support de-escalation and problem-solving for unexpected situations, and help guests navigate mobile and online banking experiences.

Pay and Benefits

Salary: USD 95,000 - 105,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveEducation Assistance401kPaid Parental

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 2 years of Customer, Retail, or Financial Services experience.
  • •At least 1 year of People Management experience, or 2 years of Retail Bank experience.
  • •Bachelor’s Degree (preferred).
  • •3+ years of Customer, Retail, or Financial Services experience and 2+ years of People Management experience (preferred).
Experience:2+ yearsCustomer serviceRetailFinancial servicesPeople management
Education:High School
Skills:MentorshipBehavioral coachingLeadershipContinuous improvementProblem-solving
Tech Stack:AIMobile bankingOnline bankingGEMS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn