Overnight Customer Experience Representative, Advanced Services

Robinhood
Chicago, Denver
Workplace: HybridFull timeUSD 33.15 - 40Function: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Empathy","Problem-solving","Collaboration","Customer de-escalation","Continuous learning"]

Support customers with complex options trading and margin-related issues as the Advanced Services voice for Robinhood. Solve customer problems efficiently and effectively, develop deep expertise in Options and Margin trading, and use insights and data analytics to identify trends and escalate findings. Collaborate with cross-functional teams, contribute to knowledge base and training content, and handle escalated cases while maintaining regulatory and business integrity.

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Robinhood
Robinhood
1 day ago

Overnight Customer Experience Representative, Advanced Services

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Last checked: 59 minutes agoStatus: Live

Job Summary

Support customers with complex options trading and margin-related issues as the Advanced Services voice for Robinhood. Solve customer problems efficiently and effectively, develop deep expertise in Options and Margin trading, and use insights and data analytics to identify trends and escalate findings. Collaborate with cross-functional teams, contribute to knowledge base and training content, and handle escalated cases while maintaining regulatory and business integrity.
Location: Chicago, Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Support initiatives to improve customer experience metrics (ASAT, QA) with cross-functional teams.
  • •Identify and analyze customer issues and provide thorough, effective solutions to enhance customer satisfaction.
  • •Develop and apply subject matter expertise in Options and Margin trading to resolve technical customer queries.
  • •Use customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions.
  • •Address escalated customer issues to ensure swift resolution while balancing business integrity and regulatory compliance.

Pay and Benefits

Salary: USD 33.15 - 40
Perks:Health Insurance401kPaid LeaveLife InsuranceDisability Insurance

Key Requirements

  • •3+ years of customer experience in financial services, including at least 1 year in an active trader role or on a trade desk.
  • •Active Series 7 & 63 licenses.
  • •Bonus if you have Series 3 & 4.
  • •Ability to collaborate cross-functionally with Product, Compliance, and Engineering.
  • •Proven experience handling escalated customers and de-escalating effectively.
Experience:3+ yearsFinancial servicesTradingFintechOptions tradingMargin trading
Skills:EmpathyProblem-solvingCollaborationCustomer de-escalationContinuous learning
Licenses:Series 7Series 63Series 3Series 4
Tech Stack:Salesforce

Company Brief

Robinhood
Commission-free trading platform offering stocks, ETFs, options, and cryptocurrencies, plus cash management and retirement products. Aims to democratize finance through easy-to-use mobile and web apps for retail investors.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Menlo Park, United States
Founded: 2013
WebsiteLinkedIn