SAP Success Plan Manager - Specialist - Mid West (Chicago, IL, US, 60606)

SAP
Chicago
Workplace: HybridFull timeUSD 107,300 - 230,600 annuallyFunction: Customer Success & Account ManagementSkills: ["Stakeholder management","Trust-building","Communication","Emotional intelligence","Problem-solving"]

Own end-to-end SAP service engagements for your portfolio, building trusted C-level relationships and delivering outcomes aligned to customer business goals. Develop engagement strategies, implement governance to drive accountability, and resolve issues quickly to minimize disruption. Track and communicate value realization and ROI, while running structured 90-day cycles with fixed scope and clear milestones. Integrate AI tools into daily workflows to accelerate customer outcomes.

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FursaFursa
SAP
SAP
2 hours ago

SAP Success Plan Manager - Specialist - Mid West (Chicago, IL, US, 60606)

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Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end SAP service engagements for your portfolio, building trusted C-level relationships and delivering outcomes aligned to customer business goals. Develop engagement strategies, implement governance to drive accountability, and resolve issues quickly to minimize disruption. Track and communicate value realization and ROI, while running structured 90-day cycles with fixed scope and clear milestones. Integrate AI tools into daily workflows to accelerate customer outcomes.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage SAP service engagements across a portfolio, focusing on trusted relationships, governance, issue resolution, and measurable customer value.
  • •Develop engagement strategies aligned to customer goals and business needs.
  • •Implement governance models to drive accountability, track risk, and resolve issues.
  • •Maintain C-level stakeholder relationships and keep programmes on track while addressing issues quickly.
  • •Track and communicate value realisation and ROI, running time-boxed engagements with clear milestones and fixed scope.
Travel: Extensive travel

Pay and Benefits

Salary: USD 107,300 - 230,600 annually

Key Requirements

  • •8+ years managing SAP service engagements with experience aligning delivery to customer business outcomes.
  • •Demonstrated customer success capability from hands-on delivery, driving satisfaction and adoption.
  • •Ability to establish and sustain stakeholder trust at all levels, including C-suite.
  • •Strong communication skills, translating technical progress into business language and keeping stakeholders informed under uncertainty.
  • •Discipline in time-boxed engagements, with structured 90-day cycles, clear milestones, and visible value delivery.
Experience:Customer successEnterprise softwareSAP
Skills:Stakeholder managementTrust-buildingCommunicationEmotional intelligenceProblem-solving
Tech Stack:SAP BTPAI-assisted automationPrompt engineeringAI toolsCodility

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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