Float Personal Banker Associate - North Carolina North Region

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Customer service","Problem resolution","Professional communication","Confidentiality","Teamwork"]

Provide excellent customer care to consumer banking clients by handling daily transactions, answering questions, and resolving issues in line with bank policies. Maintain confidentiality, follow ethics and risk practices, and support efficient office operations. Build rapport with customers, maintain knowledge of retail products and policies, and meet sales referral goals by initiating conversations and referring customers to appropriate business partners. Travel among financial centers within the market as needed.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

Float Personal Banker Associate - North Carolina North Region

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide excellent customer care to consumer banking clients by handling daily transactions, answering questions, and resolving issues in line with bank policies. Maintain confidentiality, follow ethics and risk practices, and support efficient office operations. Build rapport with customers, maintain knowledge of retail products and policies, and meet sales referral goals by initiating conversations and referring customers to appropriate business partners. Travel among financial centers within the market as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Provide customer care for daily transactions, inquiries, and issue resolution per bank policies.
  • •Maintain confidentiality of customer business and follow the Bancorp Code of Business Conduct and Ethics.
  • •Use sound judgment to resolve customer issues and direct complex problems to leadership as needed.
  • •Maintain efficient office operations by handling daily office responsibilities with the platform team and managing cash/balancing records.
  • •Meet sales referral goals by initiating conversations, referring customers to business partners, and tracking referrals using appropriate tools/dashboards.

Key Requirements

  • •High school diploma/GED.
  • •2+ years of CSR experience (in-depth knowledge of retail policies and procedures).
  • •Ability to perform advanced math for extensive cash handling.
  • •Professional communication skills for interacting comfortably with the public and completing oral/written communication.
  • •SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
Education:High School
Skills:Customer serviceProblem resolutionProfessional communicationConfidentialityTeamwork
Certifications:SAFE Act (NMLS)

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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