Senior Manager-Service Management_2522 (IN)

Own IT service delivery for global customers and stakeholders by acting as the primary point of contact for service levels and service issues. Drive customer satisfaction through SLA monitoring, incident/root-cause communication, capacity/performance trend analysis, and service request fulfillment aligned to contract commitments. Ensure security, audit compliance, IT governance reporting (including metrics and contract/financial tracking), vendor management, and service improvement and analytics.